Executive Housekeeper- Hyatt House Aurora, CO

Executive Housekeeper *New property opening Spring 2021*

Our Culture:

We are a highly entrepreneurial company limited only by our imagination. Teamwork is a major aspect of our culture. Our property teams are a highly team focused groups, that work closely together to ensure our guest, product and services are the best. Successful team members are continuously seeking opportunities to learn and pass on new knowledge. We are always striving to be better, are never bored and never complacent. Our teams thrive on hard work, diversity and producing outstanding guest experiences. We endeavor to make our employees comfortable so they can engage unhindered. Finally, giving back to the community is also a keystone of our culture. Most team members volunteer in some form or fashion and are given the opportunity to participate in volunteer/non-profit work.

Job Description:

Executive Housekeeper will be responsible for managing daily Housekeeping operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Job Requirements:

• Complete all required training
• Adhere to all standard operating procedures and property specific brand standards
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
• Provide personalized, friendly service to every guest and associate
• Schedule housekeeping staff in accordance with occupancy forecasts
• Hire, train, and supervise all housekeeping and laundry staff in coordination with General Manager in adherence to brand and company standards
• Reward, discipline, and evaluate staff in a timely manner
• Is responsible for the cleanliness of guest rooms and public areas, and for reporting to the maintenance department any deficiency in any room or public area, and all out of order equipment
• Personally inspect rooms and public area for cleanliness and adherence to standards
• Report all discrepancies found on the night auditor’s room report
• Report all incidents or strange occurrences that could be an indication of misdemeanors
• Ensure all keys and key cards are returned to the secure designated area or front desk
• Maintain the lost & found section and records associated with it daily
• Control all linen and uniform inventories. Take monthly inventories of all linen. Order required linen and supplies when necessary with the approval of General Manager
• Have knowledge of other departments and willingness to help
• Act as liaison between front desk and housekeeping, and maintenance and housekeeping
• Handles guest questions and comments in a friendly and courteous manner
• Have extensive knowledge of Health and Safety procedures and training

Necessary Skills:

• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Must be responsible for safety and security of guests, fellow employees and hotel assets
• Have knowledge of fire alarm system and evacuation procedures
• Able to report to work for scheduled shifts
• Able to communicate effectively in writing, verbally, and in person
• Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays
• Is organized, honest, and works well with others
• Maintain a clean and attractive work area, uniform, and person
• Able to work with people from diverse cultures and backgrounds

Physical Requirements:

• Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 40 pounds
• Can perform 8 hours of work in a restrictive space/environment
• Must have eyesight enabling vision both near and far
• Must be able to use/lift arms for up to 8 hours
• Must be able to work in extreme conditions such as heat, cold and stress
• Have finger dexterity for operating equipment
• Must speak in a clear, understandable voice, hear at a basic level, and understand English
• Must be able to write

EEOE

Management Position? Yes

Entry-Level Position? No

Work Permit Needed? Applicants who do not already have legal permission to work in the United States will not be considered.

Job Available: Immediately