Escrow Assistant

Title Forward, a wholly-owned subsidiary of Redfin, is a group of well-funded technology and real estate entrepreneurs. Our mission is simple. We want to modernize the multi-billion dollar title and settlement industry to deliver a seamless, transparent, and delightful experience to buyers and sellers and make our real estate and lending partners look like geniuses and rock stars in the process. We are putting together a team of innovative, hungry, and highly motivated professionals to blend technology and customer service with a dash of automation and good old know-how to build a new kind of national title agency. As an Escrow Assistant, you will interact and correspond with all parties and agents throughout the settlement process. The Role:

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  Interact and correspond with all parties and agents throughout the settlement process.
• Work closely with agents, buyers, sellers and all necessary third parties to obtain all information needed for settlement.
• Ensure that the process stays organized and say in touch with involved parties
• Provide quotes and explanations about the settlement process and title insurance to potential customers
• Use your strong customer service background and title and/or real estate knowledge to be able to deliver a great customer experience, and guide clients and agents through every step of the process.

Skills and Experience:

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  Attention to detail and the ability to be organized in a fast-paced environment.
• Must have a strong customer service background and title and/or real estate knowledge to be able to guide clients and agents through every step of the process while also working closely as a team.
• Escrow Assistants should love a challenge and enjoy creative problem solving to keep our clients and agents happy.
• Strong written and verbal communication skills along with a positive, “can-do” attitude.
• 1 to 3 years of professional office experience is preferred, particularly in a customer-facing position. We’re also excited to meet recent graduates looking to start a career.
• Resware, Tableau, Google Drive are software/technologies that we use.

What We Offer:

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  An open, entrepreneurial environment: New ideas are always welcome. We want to foster an environment of continuous improvement where everyone on the team contributes.
• Competitive compensation packages
• Generous benefits, including paid vacation, medical, dental, and vision insurance, fully paid family leave, and more
• Amazingly smart and fun teammates and a management team invested in your growth and success.

Title Forward is an Equal Opportunity Employer To ensure the health and safety of our workforce, customers and third parties, Redfin conducts background screening after making conditional offers for employment. All screening is conducted consistent with Equal Employment Opportunity Commission guidance and state and local Fair Chance Act guidance, and Redfin encourages applications from, and fully considers, qualified applicants with criminal record histories.