Escrow Analyst I - IV

ESCROW ANALYST I - IVServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. As an Escrow Analyst, you will be responsible for the processing activities related to escrow account management, including monthly escrow payment management, vendor oversight, insurance claims, and interest on escrow. The individual will be expected to contribute to strategies and planning related to establishing scalable escrow department capabilities and improving the effectiveness of the department functions. The level of the position will vary based on prior escrow knowledge specific to escrow functions and years of hands on experience. The Escrow Analyst will report to the Escrow Manager for day to day management and administration.
PRIMARY DUTIES/RESPONSIBILITIES:

• Activities associated with the monitoring of Real Estate Taxes, Property Insurance, and Insurance Claims vendors, including the day-to-day relationship, setting and defining of priorities, and establishing and monitoring service delivery/productivity/quality standards
  • Tax: tracking, disbursement, maintenance, tax sale oversight, penalty oversight and control
  • Insurance: tracking, disbursement, maintenance, lender-placed insurance cycle oversight, flood zone and coverage tracking and recertifications
  • Insurance Claims: tracking, disbursement, document processing, property preservation
  • Call monitoring for all vendors, ensuring that the vendors are providing satisfactory service to customers and following all defined business rules and requirements
• Activities associated with the processing of all Servicing functions related to Escrow from loan acquisition through life-of-loan servicing, including servicing transfers
  • Mortgage Insurance: tracking, disbursement, maintenance, cancellation requests, removal process, portfolio reconciliation
  • Escrow Analysis: Mass analysis processing including Trial analysis reviews and exception handling, off-cycle analysis processing, general escrow account maintenance
  • Interest on Escrow: rates maintenance, deposits processing and controls
• Activities associated with the monitoring of the print vendor responsible for printing Escrow Account Statements and checks, including the day-to-day vendor relationship, reconciling files that have been sent to be processed, and monitoring the quality and timeliness of the statements
• Research requests in a timely and thorough manner when received from internal and external customers
  • Communicate results professionally to the customer and document findings on the account
• Maintenance of department documentation, including but not limited to job aides, policies and procedures
• Adherence to regulatory and legal requirements, including investor and state guidelines
• Assist with onboarding and training new employees
• Processing and monitoring of department reporting requirements and workflow, ensuring that the reports and workflow are created and completed accurate and timely
• Responsibility for daily quality and work checklist review and results
• Enhancement of department functions, including process enhancements from discovery to implementation

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in a business curriculum or related area, or relevant work experience
• 1 to 5+ years of experience working in a mortgage environment, preferably Mortgage Loan Servicing specific to escrow account activities (real estate taxes, property insurance, escrow analysis, mortgage insurance)Ability to make sound decisions based upon department procedures, company policies, knowledge and experience.
• Must be able to multi-task in a fast-paced environment.
• Detail and Results Oriented – track record of delivering quantifiable results to the organization (i.e. analyze opportunities/risks, develop and execute related action plans and deliver results), highly organized and disciplined.
• Vendor Management Skills – proven ability to navigate vendor/service provider relationships, including business case development, and service delivery/productivity/quality standards development and ongoing monitoring, scorecards, etc.
• Ability to build relationships internally and externally with key stakeholders, including the ability to be objective and open to the views of others
• Established Leadership Skills – ability to contribute to the department in line with the company’s vision and core values, driving frequent and continual organizational change and improvement
• Excellent written, presentation and oral communication skills
• Excellent Microsoft Office skills, including Microsoft Word, Excel, Outlook, and Visio
• Experience in BKFS / LPS / MSP is required for most positions

COMPETITIVE SALARY AND BENEFITS TO INCLUDE:

• Medical, Dental and Vision Insurance
• Company-paid Life Insurance, Vacation and Holiday Pay
• 401k Retirement Plan Contribution

DISCLAIMERAll offers of employment with ServiceMac are contingent upon the candidate having successfully completed a criminal background check, drug screen and credit check. ServiceMac will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and federal law.The above provides the general nature and level of work to be performed. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. ServiceMac reserves the rights to change, amend, add or delete any responsibility or requirement. ServiceMac is an Affirmative Action and Equal Opportunity Employer. ServiceMac extends equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, military or veteran status, genetic disposition or any other legally protected status. Job Type: Full-Time Non-Exempt