EpicCare Ambulatory

Vidant Health

About Vidant Medical Center

Vidant Medical Center is a 900+ bed Level-1 Trauma Center, regional referral hospital and is the flagship hospital for Vidant Health. We serve as the teaching hospital for the Brody School of Medicine at East Carolina University. Vidant Medical Center provides acute, intermediate, rehabilitation and outpatient services to more than 1.4 million people in 29 counties. But it's in our work environment that you'll find our sense of family and closeness that permeates everything we do.

Position Summary

Participates in end users discussions regarding workflows associated with upcoming enhancements or system changes.
Supports the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.
Ability to analyze and resolve simple issues
Stays informed on current market trends and emerging technology developments that impact individual work.
Recognizes sources of available information and establishes facts to recommend solutions.
adherence to change management standards and established Service Level Agreement (SLA) for incidents and requests
Demonstrates effective verbal and written communication.
Promotes cooperation and commitment within the team by working collaboratively with others
Communicates strengths, shares expertise and draws upon other members skills to improve team performance.
Holds self personally accountable to meet or exceed team expectations.

This position is required to rotate on-call responsibilities.

Minimum Requirements

Associate degree or equivalent work, training and experience required
Ability to provide value-added support to one or more applications
Independently motivated to seek knowledge through self-education, mentoring, etc. in areas pertaining to their current position.
Obtains and maintains current certification from the vendor and continued education/learning to understand the functionality of applications(s) supported as applicable to the job role.

For individuals clinically trained
Ability to demonstrate knowledge of clinical scope of practice and workflows for roles within clinical setting.
Ability to communicate clinical concepts to technical team.
Understands application and clinical workflow

Preferred Requirements
Bachelors degree in Computer Science, Information Systems or related field preferred
Training in system analysis preferred
Experience as analyst implementing and testing vendor packaged software applications preferred
Experience in health care setting preferred

Other Information

Full time w/benefits

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.