Epic Application Analyst - Patient Access

Job Description

Job Title:
Epic Application Analyst
FLSA Status:
Exempt
Job Code:
Pay Grade:
11
Date/Revision Date:
February 22nd, 2021
Track:
Professional
Family:
Information Technology
Level:
P2
Sub-Family:
Application Analysis

Job Summary & Responsibilities
Job Summary
This role serves as the primary point of contact around day-to-day management of Epic Application (employees may specialize across applications / solutions). This role is to be responsible for the coordination and maintenance of the application and provide end-users with support, resolving issues as they arise as well as proactively managing / coordinating with other Epic Application Analysts across teams to create dynamic user focused solution.
Essential Functions

• 
  Serve as primary point of contact between IT team and end users, addressing their day to day issues and identifying issues to be coordinated across teams when needed
• Develop an understanding of operational needs to set the direction for the organization's workflows, how applications are currently meeting those needs, and identifying potential problem areas
• Work collaboratively across Epic teams to generate unique and innovative solutions to address user issues
• Analyze technical issues associated with Epic software Identifying and implementing requested changes to the system

Key Skills

• 
  Technically skilled across EPIC Applications
• Ability and willingness to manage and prioritize multiple assignments or tasks with potentially conflicting deadlines, desire to seek out additional assignments or tasks, and to help others
• Ability and desire to quickly learn and develop new skillsets in a quick paced environment
• Strong team building and communication skills, both written and oral with internal and external stakeholders

Management

• 
  This position does not have direct people management responsibilities

Qualifications

Education

• 
  Bachelor's degree or equivalent coursework field and/or applicable military experience

Preferred Education

• 
  Master's degree or other advanced degree in Computer Science or related field

Experience

• 
  3+ years professional experience working with EPIC applications in a healthcare setting, preferably in an IPA or managed care environment

Preferred Experience

• 
  5+ years professional experience working with EPIC applications in a healthcare setting, preferably in an IPA or managed care environment

Required Certifications

• 
  EPIC certifications vary by sub-role
• EpicCare, CareEverywhere, MyChart, Haiku, Cantu, Resolute, Prelude, Cadence, Tapestry

Preferred Certifications

• 
  N/A

Role Competencies
Competency
Level
Description
Core Competencies
Collaboration
Individual Contributor

• 
  Works cooperatively with Team members across the organization to achieve shared objectives
• Partners with Team Members to get work done
• Gains trust and support across the organization

Excellence
Individual Contributor

• 
  Regularly meets targets and metrics
• Pushes Team Members to set high standards and performance targets and exceed them
• Sets solid targets that drive results

Compassion
Individual Contributor

• 
  Contributes to a work climate where differences are valued and supported
• Applies Team Members diverse experiences, styles, backgrounds and perspectives
• Treats Team Members with kindness

Integrity
Individual Contributor

• 
  Acts fairly despite conflicting demands
• Behaves in a way that is consistent with what he/she says around honesty, ethics, and integrity; leads by example
• Presents truthful information even if not always favorable

Innovation
Individual Contributor

• 
  Introduces new ways of looking at problems
• Can take a creative idea and put it into practice
• Encourages diverse thinking to promote and nurture innovation

Work Dimensions
Level Factor
Requirement (direct from leveling guide)
Work Dimension
Scope & Impact
-
Knowledge & Skill
Developing professional expertise
Complexity
Works on problems of moderate scope, Exercises judgment within defined procedures
Interaction
-
Supervision
Normally receives general instructions on routine work
Experience
Typically requires Bachelor’s degree, 2+ years professional experience
Physical Requirements and Work EnvironmentThe physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• 
  Activity: Sit: Continuously (more than 2/3 of the work shift)
• Activity: Stand: Occasionally (up to 1/3 of the work shift)
• Activity: Walk: Occasionally (up to 1/3 of the work shift)
• Motion: Bend/Twist: Up to 1/3 of time
• Motion: Carry/Lift: Up to 1/3 of time
• Motion: Reach: Up to 1/3 of time
• Motion: Squat: Up to 1/3 of time
• Use of Hands (Left/Right): General Motor Function
• Use of Hands (Left/Right): Precise Motor Function (Or Fine Manipulation)
• Use of Hands: Repetitive Motion: 1/3 or more of time
• Weight Lifted/Force Exerted: Up to 10 lbs: Up to 1/3 of time
• Work Environment: Special visual or auditory requirements including working with a computer terminal