Enterprise Business Consultant

What does a great Enterprise Business Consultant do?
You are responsible for the management and oversight of two work streams – Requirements and Testing. You provide thought leadership to clients sharing Fiserv’s delivery best practice and tools and guidelines throughout the entire implementation lifecycle either on 1) large, complex, engagements or 2) a portfolio of projects for a specific client. Complex programs are defined as multiple product implementations combined with software development, systems integration and data conversion, large-scale ERP/Data Warehouse implementations, or custom product development, typically in excess of $10M.

You lead sessions to elicit, analyze, validate, document, communicate and lead high-level requirements at a solution level to include systems integration and software development, while providing direction, oversight, and coordination for high-level requirements management. In addition to a requirements focus, you will be accountable for identifying and defining the testing scope and approach and providing overall oversight for the testing lifecycle to include defect management.

This role will offer you the opportunity to exercise a wide variety of skills and experiences in program management, process improvement/organizational change management and consulting, with a focus on the requirements and testing domain across multiple programs and/or products, empowering you to deliver on the promise of One Fiserv.

In this role, you can look forward to these essential responsibilities:

• Ensuring predictable, consistent, and successful program delivery through direct management and overall coordination of all requirements and testing work stream related activities.
• Applying program management concepts to facilitate the achievement of program and work stream objectives.
• Supporting the Engagement Director in the creation of the engagement schedule for requirements and testing. Directing related activities, internal and external, to include status reporting, requirement sessions, test meetings, defect meetings, and defect reporting across the solution.
• Providing ongoing project management support in the form of identifying and managing issues, risks, actions.
• Assessing the impact of requirement changes to the overall solution and project and act as a member of the engagement change control board.
• Formulating, gaining alignment and ensuring execution of the requirements process, procedures and artifacts.
• Transitioning the requirements and testing work stream per process to operational support as part of the engagement project closure.
• Serving as the owner of the overall requirements management process. Facilitating requirement related sessions, collecting and documenting the various types of requirements to include standardizing the collection of high-level requirements and building business and system flow diagrams to ensure a holistic view of the solution.
• Providing knowledge transfer to Fiserv product teams and participating in estimating sessions on new development required to meet client requirements; confirm Fiserv testing coverage, identifying and coordinating testing per process and organizing and facilitating client delivery turnover sessions.
• Consulting with the Client's Engagement Testing Manager to develop a client testing strategy/test plan that aligns with Fiserv’s strategy/plan, sharing Fiserv's testing methodologies, providing tools and guidelines, and monitoring the clients testing metrics to jointly look for opportunities to gain efficiencies.
• Providing test environment requirements to the Engagement Deployment Manager and working with the Engagement Training Manager to align training and testing activities.
• Building and fostering client relationships and being seen as a single point for critical issues during an implementation to improve effectiveness and influence.
• Being a continual improvement champion and key change agent by furthering the Enterprise Solution Delivery processes through effective utilization of standard methodologies in the field by mentoring, providing governance and capturing key insights to drive efficiency and effectiveness improvements.
  

You’re the kind of person who:

• Can build positive relationships and strategic partnerships with external and internal key stakeholders/customers across diverse groups.
• Has excellent consulting, planning, negotiation, conflict management and judgement skills to balance Fiserv and Client goals to ensure overall objectives are met.
• Has polished communication skills, written and verbal, including expressing ideas clearly and logically to all levels within the organization.

Required qualifications for consideration:

• Bachelor’s Degree in business or high school diploma with equivalent work experience
• 5 years of experience in custom software product development, systems integration, and/or software implementation services
• 5 years of experience in business analysis with 3 years as a lead business analyst
• 5 years in leading/managing the testing of large complex solutions
• 3 years of experience in client facing consulting / professional services
• 3 years of Program Management experience
• Experience in banking, credit union, or other financial services
• Experience in creation of business and system flow diagrams
• Experience with Microsoft Office and Visio
• Travel required: 30% to client site, incremental for internal meetings as needed (Post COVID19 pandemic)
• Flexibility to work after hours/on-call/weekends as needed basis

Preferred qualifications for consideration:

• Project Management Professional (PMP) certification
• Information Technology Infrastructure Library (ITIL) awareness
• Business Analyst background strongly preferred
• Six Sigma training
• Business process modeling experience
• Process management/improvement in the area of solution/implementation delivery methodologies
• Fiserv experience a plus

Learn more about Fiserv:

Fiserv’s Enterprise Delivery Organization is a consulting team that manages Fiserv’s strategic and complex client engagements leveraging our Enterprise Solutions Delivery methodology. The team works across all Fiserv divisions to deliver large-scale solutions that drive our large bank clients’ transformation and growth. All team members should have experience in Program Management, Critical Path and Dependency Analysis, Facilitation and Problem Solving, combined with excellent written and oral communication skills.

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.