Engineering Service Specialist
- Full-Time
- Itasca, IL
- KEYENCE
- Posted 3 years ago – Accepting applications
Job Description
THIS POSITION IS LOCATED AT OUR HEADQUARTERS IN ITASCA, IL.
At KEYENCE, we never settle. We aim to change the status quo for society and for the world, one product at a time. We are a global leader in industrial automation with the ability to add value to customers in all aspects of manufacturing, research, and design. Our strict promote from within policy puts pressure on our organization to continue developing new managers so we can expand our business and provide lucrative careers for our employees. We hire talented individuals who push themselves and our organization to get to the next level.
Responsibilities and Duties
Coordinate the inbound receiving and tracking of products in need of inspection or repair
Communicate the status and cost of repairs to sales reps and/or customers via phone and email
Inspect defective products to diagnose the causes of failure and determine cost of repairs
Enter and maintain the accurate status and testing logs of each repair into the database
Testing of Keyence owned trial and demo equipment
Travel to warehouse, as needed, to lead and assist the testing teams
Requirements and Qualifications
Ability to establish and maintain good communication with sales and customers
Ability to use basic hand tools
Analytical skill to identify the underlying causes of product failure
Integrity – job requires appropriate handling of confidential, sensitive information
Dependability - meeting deadlines, completing duties or projects on time
Ability to lift 30 - 70 lbs. of equipment
Knowledge of Microsoft-based applications, particularly Excel, Word, and PowerPoint
Preferred Qualifications:
Repair skills including soldering and use of testing equipment such as a digital voltmeter
Ability to read schematics
2-year technical degree and/or previous instrument repair or quality control experience
Reports To:
Engineering Service Manager
Why work for KEYENCE?
Competitive compensation & benefits
“Learn by doing” development policy
Recognized by Forbes World’s Top 100 as “Most Innovative” company 8 years in a row
Promote from Within Culture
KEYENCE is an at-will, Equal Opportunity Employer.
The Company does not sponsor applicants for work visa.
Apply to this Job
At KEYENCE, we never settle. We aim to change the status quo for society and for the world, one product at a time. We are a global leader in industrial automation with the ability to add value to customers in all aspects of manufacturing, research, and design. Our strict promote from within policy puts pressure on our organization to continue developing new managers so we can expand our business and provide lucrative careers for our employees. We hire talented individuals who push themselves and our organization to get to the next level.
Responsibilities and Duties
Coordinate the inbound receiving and tracking of products in need of inspection or repair
Communicate the status and cost of repairs to sales reps and/or customers via phone and email
Inspect defective products to diagnose the causes of failure and determine cost of repairs
Enter and maintain the accurate status and testing logs of each repair into the database
Testing of Keyence owned trial and demo equipment
Travel to warehouse, as needed, to lead and assist the testing teams
Requirements and Qualifications
Ability to establish and maintain good communication with sales and customers
Ability to use basic hand tools
Analytical skill to identify the underlying causes of product failure
Integrity – job requires appropriate handling of confidential, sensitive information
Dependability - meeting deadlines, completing duties or projects on time
Ability to lift 30 - 70 lbs. of equipment
Knowledge of Microsoft-based applications, particularly Excel, Word, and PowerPoint
Preferred Qualifications:
Repair skills including soldering and use of testing equipment such as a digital voltmeter
Ability to read schematics
2-year technical degree and/or previous instrument repair or quality control experience
Reports To:
Engineering Service Manager
Why work for KEYENCE?
Competitive compensation & benefits
“Learn by doing” development policy
Recognized by Forbes World’s Top 100 as “Most Innovative” company 8 years in a row
Promote from Within Culture
KEYENCE is an at-will, Equal Opportunity Employer.
The Company does not sponsor applicants for work visa.