Engineering Manager- Sheraton New York Times Square

Our Company
It all began in 2006 with three Value Place hotels. Since then, through a series of development projects and acquisitions, we have grown to become the fourth largest hotel owner-operator in the United States. Our company, which has offices in New York City, Dallas, Chicago and Richmond, Virginia, has a $3.0 billion portfolio of 99 independent and premium-branded hotels containing more than 13,000 guestrooms across 30 states and 75 cities, including two experiential hotels in New York City. We have 3,600 team members across the country and operate hotels under 19 brands, including Marriott and Hilton.

We are a recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and the Hilton Legacy Award for Top Performer. For the TWA Hotel, we won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) and the ULI New York Excellence in Hotel Development Award. MCR was also named one of Fast Company‘s Most Innovative Travel Companies of 2020.

Overview:
The Engineering Manager will report to Director of Engineering and will be responsible for assisting in maintaining the building and grounds with particular attention towards safety, security and asset protection. Furthermore, this role assigns, tracks and follows up on status of work assigned to staff and contractors as needed and helps to increase guest and team member (team member) satisfaction through effective communications and training. This role will also assist in managing budget, capital expenditures, preventative maintenance and energy conservation. The ideal candidate for this role would be highly detail oriented and meticulous with a strong ability to connect and engage with team members and guests alike.

Primary Responsibilities:

• Assists in effectively planning, scheduling and evaluating preventative maintenance programs.
• Establishes and maintains open, collaborative relationships with team members
• Monitors timeliness and quality of completion of repair work orders.
• Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
• Assists in providing regular on-going communication with team members in order to create awareness of business objectives, communicate expectations and recognize performance.
• Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Selects and order or purchase new equipment, supplies, and furnishings.
• Assists in supervising the day-to-day operations of Engineering and related departments.
• Assists in inspecting and evaluating the physical condition of facilities in order to determine the type of work required.
• Maintains accurate logs and records as required.
• Operates generators and fire pumps as necessary.
• Provides emergency response services 24/7.
• Repairs equipment (e.g., refrigeration, laundry) as necessary.
• Ensures all team members have the proper supplies, equipment and uniforms.
• Empowers team members to provide excellent customer service.
• Sets a positive example for guest relations.
• Helps train team members in safety procedures.
• Supports a departmental orientation program for team members to receive the appropriate new hire training to successfully perform their job.
• Communicates performance expectations in accordance with job descriptions for each position.
• Assists as needed in the interviewing and hiring of team members with the appropriate skills.
• Uses all available on the job training tools for team members

Qualifications:

• High school degree (or equivalency) with Hotel/College training preferred
• Stationary Engineer’s license if required by local code
• HVAC, electrical, plumbing, boiler operations and general maintenance skills required
• Substantial knowledge of local laws and building codes
• A minimum of 2 years’ experience in the Engineering/Maintenance or related professional area.
• Hold applicable certificates (Security License, FSD, CPR, etc.)
• Knowledge and ability to read P&L, budget, financial statements
• Strong oral and written communication skills
• Ability to train and develop team members.
• Experience working in a labor organized environment preferred
• Must be effective at listening to, understanding, and clarifying concerns raised by team members and guests.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Must be able to understand and evaluate complex information from various sources to meet appropriate objectives.
• Must have solid background in OSHA regulations, emergency planning and response efforts and be in compliance with all legal, state and federal safety requirements
• Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
• Ability to converse calmly with irate Guests’, team members, or captains (managers) in sometimes tense situations. Also have the ability to de-escalate situations.
• Ability to conduct fire drills and earthquake drills/evacuations on a quarterly basis for compliance
• Organizational skills and attention to detail
• Proficient in the use of Microsoft Office
• Excellent time management
• Ability to multi-task and work in a fast-paced environment
• Strong leadership and communication skills
• An aptitude for self-motivation
• A can-do attitude and a hands-on approach
• A flexible schedule that allows you to be available days, nights, holidays and weekends based on the demands of the hotel

What We Offer:

• We offer medical, dental, and vision insurance to our team members
• 401(k) Retirement plan – MCR will match a percentage of what you invest into your retirement
• Paid vacation and sick time
• Throughout your career with MCR we will ensure your success by providing training and career growth opportunities

The Company and its corporate affiliates are Equal Opportunity employers. The Company and its affiliates do not discriminate on the basis of race, color, sex (including pregnancy and gender identity), religion, national origin, sexual orientation, transgender status, age, family or marital status, genetic information, military or veteran status, disability, or any other legally protected status, activity, or characteristic.

Job Type: Full-time

Pay: $90,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• New York, NY 10019: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Engineering: 2 years (Preferred)

Work Location: One location