Engagement Coordinator

Duties and Responsibilities

As a Retail Coordinator, you will be a key member of the retail leadership team and will lead a team of retail staff members to increase sales by focusing on the Key Performance Indicators (KPI’s) while maximizing store and department efficiency and effectiveness. Specific responsibilities include:

• Ensures the delivery of prompt, courteous and knowledgeable service to all external and internal customers at all times, resolving any customer service issues appropriately and competently

• Operate as a front line manager focused on executing store functions through staff members.

• Have a daily knowledge of where the store is on KPI’s (Average Order size, Conversion Rate, Daily/ weekly Sales Goals).

• Help coach and train a capable and talented team of Sales Associates, ensure development of the overall store team.

• Assisting with general supervision in accordance with company policies and procedures including opening and closing the store and front end coverage as assigned.

• Complying with cash office procedures and preparing deposits

• Supporting company standards of selling and customer service while leading by example.

• Maximize schedule effectiveness and increase team productivity

• Develop top performers and consistently evaluate performance, providing coaching and direct feedback.

• Assist in the implementation of merchandise presentation standards and signage throughout the store to meet company standards and maximize profits.

• Adjust priorities and manage time wisely in a fast-paced environment.

• Communicate in a clear, concise manner and listen attentively to others.

Job Knowledge

Minimum formal education, if any, required to perform this job e.g., Bachelor's Degree in Accounting, Law Degree).

High school education or equivalent required

Minimum job skills required to perform this job (for example: programming languages, strong interpersonal skills, computer software packages).

Must possess superior customer relations skills.

Must be available to work flexible schedule including weekends and evenings.

Strong communication skills – verbal and written.

Listens and responds appropriately.

Minimum experience required to perform this job:

Must be capable of handling multiple tasks at one time.

Ability to respond appropriately to changes in direction or unexpected situations.

Team player/works effectively with peers and supervisors to accomplish tasks.

List specific jobs which could prepare an individual for this job:

Cashier

Customer Service Associate

Retail Associate

Job Type: Full-time

Pay: From $14.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location