Electronic Resources Management Supervisor

Department

Library C & A - E-Resources

About the Department

The University of Chicago Library empowers intellectual discovery, rigorous learning, and global engagement through its deep and rich collections, extensive expertise, innovative programs, and diverse spaces. The Electronic Resources Management unit supports the research and teaching objectives of the University of Chicago through the lifecycle management of electronic resources acquired by the library

Job Summary

Coordinates library services within one or more library functional and/or subject-specific areas. Uses high level of subject specific expertise to build library collections, consult in a specialty field, and/or supervise and coordinate one or more primary library programs.

Responsibilities

• Responsible for all management duties, including hiring, training and performance management for two (2) full-time clerical positions and additional part-time student staff.
• Evaluates performance of staff; when appropriate, implements disciplinary action (up to and including termination) in consultation with the Electronic Resources Management Librarian and Library Human Resources.
• Keeps Section Head informed of any issues concerning the operations of the unit and/or performance of staff.
• Ensures that the work of the unit is completed accurately and in a timely manner and that staff are performing assigned tasks according to priorities and established policies and procedures.
• Assists with the implementation of FOLIO ERM, including data input and the creation of workflows and documentation.
• Directs, distributes, and oversees work of the unit to meet the goals of the section, including: placing orders for new electronic resources; creation and maintenance of Database Finder/LibGuides Asset list entries; troubleshooting and problem resolution for access to eresources; special clean-up projects and data gathering projects as occurs; basic rapid cataloging and access to e-resources within the catalog; updates to the SFX knowledge base; proxy server updates and changes; set up and advertising of trials; supplying invoices to Payments; linking of electronic reserves, and collection of usage statistics.
• Managing and directing the renewal process of e-resources throughout the year, including: collecting price quotes and communicating with vendors; communicating renewal options with selectors; and updating records and access as appropriate.
• Creates and maintains online procedures and training documentation essential for the lifecycle management of e-resources.
• Communicates any changes in policies or procedures occurring outside of the unit, or elsewhere in the department, that may impact the processes of the unit.
• Conducts regular quality control review of the work of the unit; provides additional staff training and coaching if necessary.
• Assumes responsibility for non-routine and complex order processes, including the development of workflows as required.
• Triages complex problems associated with e-resource access (e.g., proxy server issues, excessive use violations, link resolver breakdowns, etc.); refers problems to the unit head or other Library units and staff as appropriate to develop a resolution; and implements solutions according to unit procedures or the instructions of the unit head.
• Monitors the emails sent to the Electronic Resources unit, forwards them to appropriate personnel as needed, and ensures that all emails are responded to within a reasonable timeframe.
• Maintains an open and ongoing dialog with other supervisors and managers in Collection Support, Technical Services, and Preservation with regard to workflow, changes in policies, procedures, staff assignments, and/or any issues that arise.
• Attends meetings, training sessions, or other library functions, and participates actively in discussions related to long-term distribution of duties and workflows.
• Coordinates budgeting, expenses, planning, and procedural changes for library initiatives.
• Supervises the building and expansion of library collections, consults in a specialty field, and plans one or more primary library programs.
• Controls the execution of tasks within a particular subject or functional area requiring an in-depth knowledge of library practices and procedures.
• Interviews, hires, and trains employees; sets and adjusts staff schedules, and manages performance.
• Performs other related work as needed.
  

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field or an equivalent combination of education and experience.

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Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications

Experience:

• Supervisory experience

Technical Knowledge and Skills:

• Experience with managing library electronic resources, which could include: acquisitions, using electronic resources management systems, troubleshooting electronic resource access problems, managing link resolver software, entering proxy configurations.
• Knowledge of word processing, spreadsheet, and database software.

Preferred Competencies

• Ability to communicate clearly and concisely verbally and in writing
• Critical thinking and analytical skills
• Ability to effectively train and teach others.
• Excellent interpersonal skills and the ability to work as a team with the Electronic Resources Management Librarian, other Technical Services supervisors, and interact with clarity, tact and courtesy with Library patrons, staff, vendors, and others
• Organizational skills and strong attention to detail and accuracy.
• Ability to manage complex tasks, projects, and workflows.
• Ability to multitask and handle frequent interruptions.
• Flexibility and adaptability in managing tasks to meet changes in procedures, processes, and technology.
• Demonstrated sound judgment and effective, independent problem-solving and decision-making skills.

Working Conditions

• Ability to see, including color, depth perception, or clarity; must be able to visually focus on print and electronic material for long periods.
• Sit for 4 hours or more.
• Use computers extensively for 4 hours or more.
• Make repetitive wrist, hand, or finger movements.
• Operate equipment necessary to perform job.
• Effective audio-visual discrimination and perception.
• Use Standard Work Station Equipment.
• Use Standard Office Equipment.

Application Documents

• Resume (required)
• Cover Letter (required)
• Reference List (required)
  

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Library

Role Impact

People Manager

FLSA Status

Exempt

Pay Frequency

Monthly

Scheduled Weekly Hours

37.5

Benefits Eligible

Yes

Requires Compliance with University Covid-19 Vaccination Requirement

Yes

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Posting Statement

Employees must comply with the University’s COVID-19 vaccination requirements. More information about the requirements can be found on the University of Chicago Vaccination GoForward .

The University of Chicago is an Affirmative Action/ Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu . Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.