ECommerce Support Manager

The eCommerce Support Manager oversees and manages all activities in support of PACCAR Parts eCommerce products through a team of sales and support staff to achieve the division’s sales and profit objectives.

• Responsible for leading the administration and utilization of technology products Online Parts Counter, FOCUS and EMDECS.
• Supports the successful implementation and adoption of PACCAR Parts NexGen eCommerce platform.
• Drives increases in system utilization for Online Parts Counter and FOCUS through coordination of sales and support staff activities.
• Manage supplier relationships, negotiate terms and monitor performance.
• In coordination with the Marketing Technology Manager, plan and execute promotional strategies to drive program participation.
• Track and forecast program fees, costs and participation rates. Provide regular status updates.
• Generate approval requests for ongoing costs, promotional costs and dealer rebate programs.
• Promote continuous improvement by identifying process deficiencies and championing solutions to address.
• Supports employee development and fosters a collaborative environment.

The ideal candidate will have knowledge, skills and experience in each of the following areas:

• eCommerce Solutions
• Project Management
• Business Analysis
• Heavy Duty Truck Parts Product Knowledge
• Sales Experience
• Electronic Content Management
• Database Management
• Presentation Skills
• Dealer Operations
• Written Communication

The successful candidate will possess:

• A four-year degree in Business, Information Technology or related field (Master’s degree highly preferred).
• Seven or more years of professional experience with a track record of increasing responsibility.
• Two or more years of successful leadership / supervisory experience.
• Prior cross-functional team management experience required.
• Demonstrated track record of successfully managing multiple priorities simultaneously.
• Proven experience managing geographically diverse teams.
• Ability to creatively solve challenging business problems.
• Demonstrated understanding of complex e-commerce businesses.

• 
  PACCAR Parts is an eVerify Employer.
• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world.This includes 18 distribution centers globally that support 2,200 dealerships and over 1,000,000 customers.Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!