ECommerce Business Analyst (Inntopia)

COMPANY OVERVIEW

AUTHENTICITY | PASSION | COMMUNITY | INNOVATION | ADVENTURE

Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world’s largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The Ikon Pass connects the most iconic mountains across North America, Australia, New Zealand, Japan and Chile, delivering authentic, memorable snow adventures. Alterra Mountain Company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail, and service businesses.

Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company’s family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Squaw Valley Alpine Meadows, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination’s unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

A career with Alterra Mountain Company is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

BESIDES WORKING SOMEWHERE AWESOME, WHAT’S IN IT FOR YOU?

• Free skiing + riding privileges across the family of Alterra Mountain Company resorts for all eligible employees and their dependents. And, discounted rates at non Alterra-owned Ikon Pass destinations.
• Flexible Time Off (FTO) policy for eligible employees to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more
• 401(k) plan with generous company match
• Paid parental leave of up to 6 weeks for eligible employees
• Commuter benefits (Denver employees only)
• Brand new Alterra Mountain Company office located in Denver’s RiNo Art District neighborhood

POSITION SUMMARY

The eCommerce Analyst will assist the Business Systems Manager in supporting our resorts in day-to-day execution on the eCommerce and Call Center platforms as well as driving optimizations where challenges and opportunities arise. The ideal candidate can quickly forge relationships with cross functional team members both at headquarters and in the resorts. This candidate will also have strong analytical skills and the ability to synthesize data into information.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

General Responsibilities

• Provide day-to-day support to resort stakeholders on the configuration and troubleshooting of their eCommerce and call center tools; including identifying and driving opportunities to solve business and operations challenges
• Assist in analysis of eCommerce and Call Center performance, including A/B tests
• Assist in setup, configuration and training of new eCommerce and call center installations
• Assist in defining and validating new functionality

REQUIRED QUALIFICATIONS

• 3-5 years of experience working hands-on with the Inntopia central reservation platform
• 2 years’ experience working hands-on with a commercial eCommerce platform, call center environment, and resort environment (ski preferred)
• Ability to work cross-functionally with the headquarters IT and Marketing organizations.
• Ability to work with distributed resort personnel including IT, Marketing and Call Center employees.
• Possess working knowledge of Inntopia central reservation and ecommerce platform
• Possess working knowledge of integrations from Inntopia to applicable fulfillment systems such as PMS, POS, Air, Car, GDS, etc.
• Proficiency, knowledge and understanding of Inntopia's back office requirements and capabilities; Supplier RMS, reporting, accounting and Sales Channel Distribution
• Experience coordinating end-user testing and training as well as planning technology business analysis activities
• Experience conducting, documenting and confirming business and project needs
• Proficient with Microsoft Excel
• Ability to uncover needs business users would not be able to articulate on their own
• Ability to identify requirements to ensure end-to-end service performance from the end-user's perspective
• Ability to organize, prioritize, analyze and verify requirements
• Ability to influence business decision making to optimize requirement prioritization
• Ability to engage and educate developers on business context of solution
• Experience managing traceability from concept through deployed solution validation
• Ability to guide and manage interactions with vendors across application stack
• Familiarity with Microsoft Access a plus
• Familiarity with eCommerce analytics tools (e.g. Google Analytics) a plus

EDUCATION REQUIREMENTS

• Bachelor’s degree, or equivalent combination of education and experience.

The base salary range below represents the low and high end of the Alterra Mtn Co Shared Services Inc. salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Alterra Mtn Co Shared Services Inc.’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Denver area base salary range: $63,000 - $95,000 per year

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Alterra Mtn Co Shared Services Inc. and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Employment with Alterra Mtn Co Shared Services Inc. or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is located in Colorado, and the work is primarily in Denver, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.

Alterra Mtn Co Shared Services Inc. and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Alterra Mtn Co Shared Services Inc. and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.