Ecomm Admin Team Member - Long Island City

THE ROLE: ECOMMERCE ADMIN TEAM MEMBER (LONG ISLAND CITY, QUEENS)

Ecommerce team members work behind the scenes to prepare and ship cookie boxes, party favors, and corporate gifts. People all over the country want their Levain, and this is the team that takes the lead in spreading the love! The ideal candidate for the admin role is extremely organized, excited by detail-oriented work, an excellent verbal and written communicator, proficient in Microsoft Office, and able to learn computer programs quickly. The ecommerce admin team member serves as the point-of-contact for order inquiries, and takes a leading role in communicating with, organizing, and fulfilling our corporate and event orders.

What you’ll do:

• Process online orders via Shopify & ShipStation, creating shipping labels and gift messages

• Communicate daily needs to the production team

• Organize all outstanding orders for the correct shipping dates

• Respond to event and corporate inquires, liaise with customers to understand the order needs, order supplies, schedule and create the order, and coordinate fulfillment with the production team

• Troubleshoot delivery issues and file claims

• Validate addresses, update orders per customer request

• Communicate with the Customer Engagement & Marketing teams for onsite needs

• Pack cookie gift boxes and party favors. Organize and prepare materials, bake cookies to fulfill specific gift box and party favor requests on an as-need basis

What we’re looking for:

• Prior ecommerce, shipping, or production experience a plus, but not required; for the right person, we’re more than happy to teach

• Delight for organization – you are someone who alphabetizes and color codes in their sleep!

• Customer service skills – you enjoy helping our customers get Levain cookies to their home, office, or event, whether it is 4 or 4,000

• Proficiency in Microsoft Office and the ability to learn new computer systems/programs quickly

• Passion for what you do – you take pride in playing a behind the scenes operational role and understand the positive impact your work can have on someone’s day

• Adaptability and flexibility – you recognize that in the food and shipping industries, anything can – and will – happen and you’re able to calmly spot and troubleshoot issues

• Eye for detail – you sweat the small stuff; it’s important to you that the favors and gift boxes you make are accurate and aesthetically appealing

• Collaborative spirit and commitment to Levain’s core values – you’re a team player and willing to lend a hand and elevate those around you. You add your own individuality to an alreadypositive and -uplifting work environment. A good sense of humor doesn’t hurt, either!

Benefits:

• Dynamic work environment with a warm and supportive team
• Health, vision, dental insurance with employer-funded HRA
• Additional supplemental benefits: commuter benefits, dependent care account, EAP, paid parental leave, etc.
• Paid time off
• 401K with company match
• Opportunity for career development

COVID-19 considerations:
All team members must be fully vaccinated for COVID and show proof of vaccination.

About Us:

Competitive swimmers and triathletes, Pam Weekes and Connie McDonald passed their grueling workouts by engaging in passionate conversations about starting their own company and baking, which ultimately inspired them to leave their respective careers in fashion and finance. They opened a small bread shop in 1995, which they named Levain Bakery.

One day, they created an ultimate chocolate chip walnut cookie to give them energy while training for a triathlon. They decided to sell a batch in their bakery, and they flew off the shelves. An icon was born. The cozy shop on West 74th Street quickly became a neighborhood favorite and a destination for epicurious travelers from around the world, hungry for the world-famous six-ounce cookies.

From the start they baked everything fresh on-site each day and donated the day’s leftovers to charity each night, actions that remain solidly in place almost 25 years later. Levain Bakery now has locations across the Northeast and Mid-Atlantic with more to come, plus ecommerce gift boxes, and delicious bites of cookie joy in grocery stores nationwide.

We strive every day to embody our company’s five core values:

• Welcome All- we are all in it together
• Work Hard and Be Nice- we go above and beyond
• Lead with Heart- we do the right thing
• Rise Up- we are proactive
• Savor It- we are present and find the fun!