E-Commerce Driver

Job Title: E-Commerce Driver FLSA: Non-Exempt

Department: Aisles Online Revision Date: 05/22/2020

General Function

As an E-Commerce Driver, this position will be responsible for ensuring that online orders are efficiently and accurately transported and loaded for our online shoppers. The E-Commerce Driver will complete tasks like organizing, gathering, transporting, and loading online orders. Responsible for vehicle cleanliness, inside and out.

Reporting Relations

Accountable and Reports to: Store Director; Assistant Director HWH, Perishables, and Store Operations; Assistant Managers GM, Perishables, and Store Operations; Online Shopping Manager; Assistant Online Shopping Manager

Direct Reports: None

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by:
  • escorting them to the products they're looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience
• Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
• Upon gathering orders, place in storage at proper temperature and promptly retrieve from storage prior to customer's arrival.
• Ensures products maintain proper temperature through the entire process.
• Cart to and place in holding area for pick-up.
• Lift, carry, and load groceries into customer vehicle or home.
• Delivers products to customers in a safe, timely, and efficient manner. Makes every attempt to follow customer requests during delivery process.
• Follows all traffic laws.
• Validates customer age and gathers required information for orders containing alcohol.
• Delivers products to customers, collects payment, and makes change for payment when necessary.
• Returns payments and beginning cash to store.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Selects, scans, and bags items from all temperature zones.
• Tenders customer orders through POS and charge the customer's credit card.
• Facilitates the maintenance and upkeep to delivery vehicles.
• Performs other job-related duties and special projects as required.

Education and Experience

High School Diploma or equivalent preferred

Knowledge, Skills, Abilities and Worker Characteristics

• Commitment to the Hy-Vee Mission and a willingness to promote the values of the company
• Good verbal and written communication skills
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner
• Ability to identify problems, develop and execute solutions
• Must possess the ability to substitute products for customers, upon request and unavailability
• Well organized, able to multi-task, and work in a fast-paced environment
• Ability to work independently and complete daily workload with limited supervision

Working Conditions

This position is continually exposed to dust, noise, temperature extremes, dampness, vibrations, and equipment movement hazard. There is significant work pace/pressure to deliver product in a timely manner.

Equipment Used to Perform Job

Pallet jack, box cutter, cash registers, trash compactor, fork lift, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines), delivery vehicle, telephone, routing software, age verification software

Special Requirements

Employees must possess a valid driver's license, with no DOT restrictions, and be 21 years or older

Physical Requirements

• Visual requirements include: ability to see detail at near range with or without correction
• Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds
• Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions
• Must be physically able to enter and exit a delivery vehicle many times a day, traverse staircases and other rough terrain to reach delivery destination

Financial Responsibility

Responsible for payments received for delivery of products when applicable

Contacts

Has daily contact with store personnel, customers, and the general public