E-Commerce Department Lead

Company Name: Ralphs
Position Type: Employee
FLSA Status: Non-Exempt

Assist in managing the day-to-day operation of the store’s e-Commerce department. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Ensure team members are adhering to local, state, and federal laws, food safety procedures, and company guidelines are followed.
• Perform responsibilities required of Selectors and Customer Attendants as needed per company guidelines.
• Train all functions and duties of the Selector and Customer Attendant roles.
• Act as the person in charge of the e-Commerce participant.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain the intake of customer orders and distribute and assign work to Selectors and Customer Attendants.
• Print and distribute order labels, including orders for perishable departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain level of supplies needed to perform necessary duties.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item location discrepancies and invalid temperature types.
• Perform required opening and closing procedures.
• Learn and implement process improvements as directed by division or enterprise e-Commerce team.
• Provide feedback on team associates daily performance and annual performance reviews.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

• Effective communication skills.
• Basic knowledge of computers.
• Basic knowledge of math (adding and subtracting).
• Ability to work without supervision.
• Ability to read shelf tags.
• Proven supervisory experience.
• Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day.
• Must be able to stand for extended periods of time and/or walk constantly.
• Ability to stoop, kneel, or crouch several times per hour.

• Experience as a cashier.
• Experience in a production oriented environment.
• Experience in a warehouse environment.
• Experience stocking shelves.

Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time
Shift(s): Day; Evening
Regions: West

States: California