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E-Commerce Clerk

  • Full-Time
  • Aliso Viejo, CA
  • Ralphs
  • Posted 3 years ago – Accepting applications
Job Description

    Company Name: Ralphs
    Position Type: Employee
    FLSA Status: N/A

    Position Summary

    Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

    Essential Job Functions

  • Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
  • Adhere to local, state, and federal laws, food safety procedures, and company guidelines
  • Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones
  • Initiate and complete selection process for customers' on-line orders
  • Read and follow directions given in the note section
  • Ensure quality and freshness of all items chosen
  • Communicate with customers via a portable phone and respond to calls in a professional and timely manner
  • Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars
  • Process the orders through the point of sale (POS) system
  • Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
  • Scan and bag orders on the go while following all bagging standards
  • Communicate any substitutions or exceptions to customer's order at time of pick-up
  • Maintain organization and cleanliness of staging areas and equipment
  • Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
  • Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
  • Perform required opening and closing procedures
  • Learn and adapt to new and improved processes
  • Assist in training new e-Commerce team members
  • Meet/exceed productivity standards
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

    • Minimum Position Qualifications

  • Basic math skills (i.e., counting, addition, and subtraction)
  • Ability to work without supervision
  • Excellent oral/written communication skills
  • Ability to read shelf tags

    • Desired Previous Experience/Education

  • Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier


    • Education Level: None
    Required Certifications/Licenses: None
    Position Type: Part-Time
    Shift(s): Day; Evening
    Regions: West


    States: California

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