DV Administrative Assistant

DOMESTIC VIOLENCE SERVICE CENTER ADMINISTRATIVE ASSISTANT

ABOUT YWCA
Since 1903, YWCA Spokane has been helping women and children overcome social, economic, and personal
barriers in order to accomplish their goals and achieve healthier and more fulfilling lives.

Today, areas of focus include supporting victims of intimate partner domestic violence, promoting early
childhood education, and fostering the economic advancement of women. In addition to providing free,
confidential, and trauma-informed programs and services to approximately 17,000 in and around Spokane,
YWCA is focused on confronting racial and social justice issues impacting our clients and our community. Every
day, we work to reduce poverty and homelessness, provide economic opportunity, and assist those with limited
incomes who are impacted by gender-based inequities and violence.

To learn more visit ywcaspokane.org/our-impact.

BENEFITS OF BEING A YWCA SPOKANE TEAM MEMBER -
Compensation for this role:
Starting Pay: $15-$17 per hour, depending upon prior experience.
Work Status: 40 hours per week, full-time, exempt
Schedule: Monday-Friday 8AM-5PM

The YWCA Spokane offers a competitive benefits package including;

• Medical, dental and vision insurance • Flexible Spending & Dependent Care Account Options
• Paid Holidays • Employer Paid Life Insurance
• Paid Time Off (Accessible at time of hire) • Employee Assistance Program
• Ongoing training and development • Employer funded retirement plan & 401K options

• Benefit eligibility dependent upon employment status.
  

POSITION SUMMARY:
The Domestic Violence Service Center Administrative Assistant will support YWCA Spokane’s Advocacy Support
and Mental Health Services departments with primary functions including, but not limited to, performing
receptionist duties in a professional and friendly manner; developing and maintaining positive relationships
with the community, staff and volunteers; and management of department data. This position will also assist
with administrative tasks as it relates to medical billing.

RESPONSIBILITIES:
This position’s primary responsibilities include;

• Greets and assists clients for advocates, attorneys, therapists and legal advocates. Provides information as

appropriate.

• Provides crisis intervention and community resource referrals for walk-in and phone-in clients. Must be

able to locate and maintain a good knowledge of community resources.

• Screens and refers clients calling into the Domestic Violence Service Center to appropriate personnel.
• Manages data needs pertaining to DV Service Center programs, this includes data entry into various

databases.

• Maintains the lobby and ensures that it is a welcoming environment.
• Provides trauma informed customer service and advocacy for clients.
• Provides new advocacy support staff and student interns training on the functions of the front desk.
• Coordinates the collection of client data (i.e. completion of client intake forms).
• Observe all program requirements for confidentiality and privileged communication.
• Receives and processes insurance information (Explanation of Benefits [EOB’s]) and forms from insurance

companies.

• Follows up with insurance companies about mental health benefit eligibility for clients and communicates

that information to clients and therapists.

• Completes insurance verifications for all incoming mental health clients.
• Provides quality control on insurance billing for Mental Health Services department.
• Completes prescreens for clients and assigns clients to therapists with appointment openings.
• Performs all other duties as assigned by Supervisor.

POSITION QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• High School diploma or GED required.
• Experience in customer service preferred.
• Experience in medical billing preferred.
• Must maintain 20 hours of ongoing training on domestic violence issues annually.

• YWCA Spokane values a diverse workplace and strongly encourages women, communities of color,

LGBTQ+ individuals, people with disabilities, foreign-born residents, veterans, and survivors of domestic
violence to apply.

Competencies:
• Demonstrates understanding and acceptance of mission, values, goals, and objectives of YWCA and its

programs.

• Works and interacts effectively with colleagues, administrators, clients and community partners;

contributing to and fostering a climate of mutual understanding and appreciation.

• Promotes the welfare and best interests of our clients and team members at all times.
• Able to work independently in an efficient and productive manner.

• Models professional decorum and mutual respect in all interactions.

• Demonstrates reliability and continuous improvement.
  

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.

This job operates in a professional office environment. This role routinely uses standard office equipment such
as computers, phones, photocopiers, filing cabinets and fax machines.

Working with survivors of intimate partner domestic violence may increase exposure to secondary trauma.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel,
reach with hands and arms and talk or hear. The employee is frequently required to stand, walk and sit. The
employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl.

The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth
perception and ability to adjust focus.

COVID-19: Proof of vaccination against COVID-19 is required for employment at YWCA Spokane. Religious or
disability exemptions/accommodations will be considered on a case-by-case basis.

HOW TO APPLY -
If you meet the qualifications of this position, please apply by submitting your RESUME and COVER LETTER to
ywca_cao@ywcaspokane.org. We can’t wait to learn more about you!

YWCA Spokane is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status,
protected veteran status or any other characteristic protected by law.