DSHS ESA Support Enforcement Technician

Do you have a passion for providing excellent customer service? Do you enjoy working in a fast-paced environment with a variety of tasks? We may have the perfect opportunity for you. The Economic Services Administration, Division of Child Support (DCS), is currently seeking a Support Enforcement Technician to join the team at our office located in Spokane.

In this role, you will use your knowledge and independent judgment to provide services to our clients. Join us today on our mission to Transform Lives!

Some of what you'll do:

• Provide in-person customer service to a diverse set of stakeholders including clients or customers, co-workers, other agencies and the general public
• Discuss rights and benefits with applicants and service recipients
• Accept and receive over-the-counter payments and mail
• Perform case set-up functions for child support and medical enforcement cases
• Process special case set-up requests from Support Enforcement Officers
• Access various databases to determine the need for paternity establishment activities and update paternity coding on cases accordingly

• Ability to multitask and work through interruptions
• Excellent customer service skills
• Proficient with computers, ability to learn and navigate new programs
• Ability to defuse emotionally charged situations and redirect the conversation to resolution

Who should apply?
Those with at least 2 years of college education and/or AA degree
OR
At least 2 years of experience in one or a combination of the following: collection of debts, determining financial eligibility for programs or services, professional experience in law enforcement, investigational adjustment of claims or finance, providing assistance to client/customers regarding inquiries, complaints or problems
OR
Two years of experience in a child support office

Interested? Please include the following with your application:

• Resume
• Cover letter relevant to this position. In your cover letter, please define and explain how you provide excellent customer service. Please provide examples of your experiences.
• Three professional references

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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