Driver’s License Clerk-Customer Services Specialist Intermediate

UP TO FIVE POSITIONS WILL BE FILLED FROM THIS JOB ANNOUNCEMENT

This position exists to promote public roadway safety by the administration of prescribed vision screening, knowledge, oral tests for motor vehicle operators so that only qualified individuals obtain a Minnesota driver’s license. This position is also responsible for conducting all inside office procedures while driver examiners are administering skills tests outside of the office.

Major Job Duties:

To conduct driver license examinations including knowledge and oral tests and vision screening. Also includes accepting various types of applications, accepting monies, issuing receipts, and taking photos for licenses when assigned to a location with a camera workstation. This position may require travel from one work location to another. Employee must provide transportation arrangements between locations.

Qualifications

Minimum Qualifications:

• Ability to communicate with others and understand information; read, write and respond to customers in fluent English.

• Cashiering and basic math skills in order to collect, count, reconcile and complete daily transactions.

• Ability to provide in-person customer service in a high volume, stressful environment.

• Ability to provide prompt, courteous and accurate information to customers on the phone or in person (face to face contact).

• Typing-Keyboarding skills.

• Data entry skills sufficient to enter data onto paper forms and computer entry screens.

• The ability to work cooperatively with individuals from diverse backgrounds and underserved communities.

Preferred Qualifications:

• Face to face customer service experience in a business with high volume customer traffic within the last five years.

• Cash handling experience.

• Ability to problem solve while working independently.

• Experience with basic office equipment and Internet.

• Ability to pay close attention to detail.

• Foreign language skills.

• Legible penmanship.

• Excellent attendance and dependability.

• Graduate of one of the following public sector training programs: Project for Pride in Living, HIRED, Goodwill Easter Seals, Twin Cities Rise, Takoda, Hmong American Partnership, CLUES or similar Department of Employment and Economic Development (DEED) sponsored workforce development programs.

• Knowledge of a written and spoken second language (e.g., Spanish, Hmong or Somali) and English sufficient to translate messages from one language to the other, while maintaining message content, context, and style.

Physical Requirements

Employee must be able to communicate effectively with others and understand information clearly. Must be able to transfer and position self, as well as maintain a stationary position for extended periods of time during a full shift. Must be able to maintain a professional demeanor and handle stress associated with continuous public contact.

Additional Requirements

It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, which includes the following components:

1) A criminal history check

2) Reference checks

3) Credit check

4) Fingerprinting (EDL)

5) US Citizenship check

Application Details

Why Work For Us

GREAT BENEFITS PACKAGE! The State of Minnesota offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, retirement plan, tax-deferred compensation, generous vacation and sick leave, and 11 paid holidays each year.

How to Apply

Click “Apply” at the bottom of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637.

For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about the position, contact Julie Bever at julie.bever@state.mn.us.

AN EQUAL OPPORTUNITY EMPLOYER

The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We provide reasonable accommodations to all qualified applicants with disabilities throughout the application and interview process.
If you need alternative access to the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us
For accommodations or questions about accessibility specifically relating to this job announcement, please contact the Affirmative Action Division at 651-201-7136 or email angela.geraghty@state.mn.us