Donor Relations Coordinator

Objective

The Donor Relations Coordinator will support the creation and implementation of strategic initiatives and processes to advance VOAMIs visibility, increase brand awareness, strengthen impact, engage the community and lead to long-term sustainability.

Essential Functions, Duties & Responsibilities

• Donor Relations

  • Build and maintain a personal portfolio of 60 80 active donors

  • Build and maintain a lapsed donor strategy for outreach

  • Raise pre-determined amount of new money per fiscal year with annual increases pursuant to the development budget

  • Monitor progress toward fundraising goals to ensure goals are met

  • Work with Director of Development to qualify new leads through direct mail, online-giving and research efforts

  • Develop and maintain an ongoing 12 24-month engagement and cultivation plan that will both enhance and work in partnership with current and future initiatives and events

  • Support Director of Development in coordinating fundraisers, including setting up and preparing for donor meetings, sponsorship solicitations, guest list management and tracking pledges

• Communications and Relationship Development

  • Coordinate the execution of marketing campaigns and local direct mal

  • Build and maintain a segmentation strategy

  • Maintain and track editorial calendar

  • Assist in the effective and accurate production of communications, public relations materials and other outreach devices, including electronic media, PR materials and press kits, Email Blasts, Agency Newsletters, Annual Reports and other online and printed PR materials

  • Maintain knowledge of VOAMI programs and personnel and their impact on the community

  • Leverage marketing automation and CRM systems to the fullest potential

  • Coordinate and implement settings with assistance from the Data and Creative Lead

  • Maintain working knowledge of donor database and its operations with a goal of implanting data into a multi-platform marketing strategy

  • Maintain knowledge of department databases and systems

  • Coordinate the flow for projects, programs and/or events to ensure efficiency

  • Coordinate logistics of special events, including data systems, production of solicitation and invitation materials, financial tracking and analytical reports

  • Maintain and create new relationships with community partners and donors

• Additional responsibilities

  • Maintain compliance with VOA Michigan policies and procedures

  • Ensure that all duties are carried out in a timely and orderly fashion so that VOA Michigan functions in the most efficient manner possible

  • Other duties as assigned

Knowledge, Skills and Abilities

• Bachelors Degree in non-profit administration, communication, marketing, public relations, or related field

• 3+ years of experience in fundraising or communications environments

• Experience with fund development and grant writing; proven track record of achieving fundraising targets

• Solid understanding of the various aspects of development and communications (marketing, communications, PR, fundraising, development, volunteer management and donor relations) with a focus on the processes and technologies involved

• Highly organized, detail-oriented and self-motivated; able to take initiative, manage and complete multiple tasks within deadlines and within budget

• Experience with planning and executing small to large/complex fundraising events

• Ability to solve practical problems and deal with frequently changing variables

• Ability to network, work with others and make new connections

• Strong writing and communications skills; ability to make public presentations in a variety of settings

• Ability to remain focused on results and reporting

• Detail oriented and highly motivated

• Database experience

• Excellent computer skills, including but not limited to Microsoft Office (Word, Excel, Power Point, Publisher, etc.)

• Experience with InDesign or Adobe Creative Suite

• Ability to work flexible hours, some evenings and weekends and travel occasionally

• Great attitude with high-energy personality

• Attentive to the donor experience

• Influencer and self-directed learner

• Ability to commit to the Volunteers of America Michigan mission

• Must have valid drivers license, own transportation and driving record that is acceptable to VOAMIs insurer

Working Conditions

The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job.

Works primarily in office setting but may be subject to seasonal elements. Works closely with the Development and Communications team and other departments. Interacts with a diverse public. May be subjected to interruptions throughout the day. May be subject to hostile and/or emotionally upset public.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit, stand, walk, talk, see, hear and drive. The vision requirement includes: close and distant vision.

VOAMI is an equal opportunity employer that is committed to diversity, equity and inclusion for both our employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.