Donor Care Coordinator

At Make-A-Wish® America, we are more than a great place to work — our work is life-changing. Together, we create life-changing wishes for children with critical illnesses. Nearly 40 years ago the inspiration for Make-A-Wish began with one little boy's wish to be a police officer. Today, together with our volunteers, donors, staff and supporters, Make-A-Wish has granted more than 500,000 life-changing wishes and transformed countless lives.

THE TEAM

Make-A-Wish America is the national headquarters for our organization, providing resources and support for our 59 Chapters around the country. Our Revenue Partnerships and Services team is focused on developing relationships to inspire corporate giving and philanthropy. These vital partnerships provide the resources to support wish granting across the US.

THE ROLE

The Donor Care Coordinator is responsible for entering constituent and donor data into national and chapter Raiser’s Edge databases in a timely manner with a high degree of accuracy. Provides exceptional customer service to donors/sponsors, general public, and chapters.

WHERE YOU COME IN

As the Donor Care Coordinator you will:

• Perform data entry of donor information, donations, and gift batches into national and chapter Raiser’s Edge databases ensuring accuracy of coding.
• Complete entries of special gifts such as stock, in-kind, pledges, etc.
• Assist with monthly reconciliation and annual audit as needed.
• Process donor/sponsor acknowledgment letters in a timely manner.
• Update and maintain national and chapter acknowledgement letter templates, chapter processing forms and documented procedures for the Donor Care team.
• Respond to calls and inquiries from donors/sponsors and chapters in a respectful and professional manner; delivers exceptional customer service through the Samanage system by resolving helpdesk inquiries in a timely manner
• Support enterprise honor/memorial fulfillment process by ensuring accuracy of data entry and partnering with external vendor to resolve issues as they arise.
• Review database information and perform maintenance and clean-up of data as needed.
• Ensure returned mail and matching gift request forms are process appropriately and in a timely manner
• Assist Revenue Operations team with Foundations of Fundraising Success program as needed.
• Perform other related job duties, as assigned.

WHAT YOU’LL NEED

• High school diploma or general education degree (GED).
• Minimum 1 - 2 years of experience in a data entry environment.
• Strong experience working with Microsoft Office applications required.
• Database data entry experience preferred.
• Working knowledge of nonprofit organizations is helpful.

REMOTE ROLE

WHAT WE OFFER

• Competitive compensation with annual incentive potential
• Comprehensive benefit package: Medical, Vision, Dental, Wellness*
• Health and Flexible Spending Account Options
• Short Term Disability, Long Term Disability and Life Insurance*
• 401(k) Retirement Savings Plan
• 15 PTO days, 10 Sick Days, 11 Paid Holidays, 2 Volunteer Days, and 2 Personal Days accrued annually
• Maternity Leave
• Employee Awards and Recognition Programs
• Individual and Leadership Development
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets

• Monthly premiums paid for the employee for medical (HSA qualified plan), vision, dental, and short/long term disability.

We are more than a great place to work - our work is life changing. We are an inclusive and diverse group of people who, through a mosaic of backgrounds, thoughts, and experiences are united in purposeful work. We are fueled and guided by our values - values that are represented in the inspired people we work with and the transformational work we do every day.

We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics.