Donation Specialist

Goodwill Northern New England, a nonprofit social enterprise established in 1933.

For decades, Goodwill Northern New England has delivered workforce development and community inclusion services to people who struggle to find personal stability. Goodwill NNE provides direct employment opportunities through its retail and cleaning businesses in Maine, New Hampshire, and Vermont, as well as neuro rehabilitation services, residential programs, and day programming for adults with disabilities or deafness in Maine.

Our core beliefs guide our relationships with program participants, customers, employees – and the earth. We believe in generosity, opportunity, community, sustainability, and transparency. These beliefs guide us as we help people achieve personal stability and thrive as active, independent members in the communities we are all a part of.

Goodwill stores handle hundreds of donations daily and we are hiring quick-thinking, hard workers to perform light warehouse work. Donation Specialists greet donors, accept donations and then use light machinery to move heavy loads. Donation Specialists can also expect to sort donations by type and quality. Quick decision-making is a must. Goodwill NNE also expects Donation Specialists to be able to say, “no thank you” to items we cannot accept and politely explain why to each customer.

You will work in the “back room” of a store, with regular trips outside to accept donations. Every back room is different and can change dramatically based on the day and season; you will never live the same day twice in this job. Donation Attendants get safety training on using pallet jacks and other equipment that helps move donations.

JOB SUMMARY:

The Donation Specialist works under the direction of store management to maintain efficient store operations. Provides outstanding customer service while maintaining a clean, organized and safe work environment. Receives and sorts great quality merchandise from donors to support an efficient production process. The Donation Specialist creates a positive employee and customer experience by consistently exhibiting citizenship behaviors and supporting Goodwill’s mission.

Full time and part-time positions available.

Work Location: Amherst, New Hampshire
Hourly Wage: $12.00

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

1. Essential duties include the following:

• Inspect, accept, track, and sort donations into proper value stream
• Provide best in class customer experience
• Exercise due care in the performance of job tasks. Must follow Agency safety policies and procedures established within respective departments. SAFETY BEGINS WITH YOU!

2. Represent the Agency in all interactions with other members of the Goodwill community and with the general public, supporting the agency vision of creating sustainable communities that thrive through the fullest participation of their diverse residents.

3. Perform duties in accordance with Agency policies as well as all applicable federal, state, and local laws and regulations.

4. Detailed essential duties include:

• Receives donations, issues donation receipts and assists donors when applicable
• Works with supervisors to ensure individual goals are met on a consistent basis.
• Sorting merchandise into categories
• Operate power equipment to organize and store donated product
• Loading material in to gaylords, trucks, and trailers for export
• Processes material at donation site by sorting donations made throughout the day
• Accepts Donations from customers, loading goods in to hampers for sort

5. Perform other duties as assigned.

MINIMUM QUALIFICATIONS

• Ability to display a positive, friendly attitude in order to maintain a positive work environment
• Mathematical and literacy skills to support job duties
• Ability to use all essential job equipment and tools, including loading and unloading the trailer
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Criminal background check that meets agency standards
• Exerting up to 100lbs of force occasionally, and/or up to 50lbs of force frequently, and/or up to 20lbs of force constantly to move objects

PREFERRED QUALIFICATIONS

• Light manufacturing, Donation, warehouse work experience or certification
• Prior thrift or used goods Donation experience
• High school diploma, GED, HiSET or equivalent

In addition to employment that is fulfilling, meaningful and supportive, Goodwill employees also receive:

• Medical Insurance
• Flex Spending
• Vision and Dental offered *
• Paid Short & Long Term Disability
• Paid Life Insurance
• Generous Paid Time Off Plan (pro-rated for Part Time employees) *
• Paid Holidays (pro-rated for Part Time employees) *
• 403(b) retirement plan, with employer match *
• 40% Employee discount at Goodwill stores in ME, NH & VT *
• Valuable job training with growth potential *
• Discount on personal cell phone plans *
• Local community discounts *

• These benefits also available to Part Time employees

MINIMUM QUALIFICATIONS

• Ability to display a positive, friendly attitude in order to maintain a positive work environment
• Mathematical and literacy skills to support job duties
• Ability to use all essential job equipment and tools, including loading and unloading the trailer
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Criminal background check that meets agency standards
• Exerting up to 100lbs of force occasionally, and/or up to 50lbs of force frequently, and/or up to 20lbs of force constantly to move objects

PREFERRED QUALIFICATIONS

• Light manufacturing, Donation, warehouse work experience or certification
• Prior thrift or used goods Donation experience
• High school diploma, GED, HiSET or equivalent

All your information will be kept confidential according to EEO guidelines.