Domain Specialist – GIS Workplace

Effective January 4th, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips. Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

Manage day to day capability build, service & support operations, source and deliver components of standard services from a defined service catalogue; Manage and reports on the service consumption and escalate deviations from plan to appropriate parties

• Responsible for IT service performance for his / her domain
• Responsible for Continuous Improvement and capability building for his / her domain.
• Partner with Global IT Services constituents to ensure YoY improvements and expectations realized
• Verify service operations against stated Service Level Agreements, Experience Level Agreements and Operational Level Agreements, report and communicate findings
• Manage “live” technical environments or user impact, on a day to day basis, together with the relevant vendors
• Monitor, measure, report, review current performance of services and components, and ensure business requirements are achieved.
• Serve as point of escalation, review and approval for key issues and decisions. Play an active role in the SCRUM team, or support the delivery of programs with transformational activities

You are part of

Global Infrastructure Services (GIS) and specifically part of the Digital Workplace and Service Desk Domain that delivers end user support and services to our 80K global colleagues.

To succeed in this role, you’ll need a customer-first attitude and the following

• Knowledge at Bachelor level in the IT domain or comparable degree
• Increased focus on user experience
• Understanding of the Service/Experience Level Knowledge at Bachelor level in the IT domain or comparable degree and preferably 3+ year of work experience
• Increased focus on user experience
• Understanding of the Service/Experience Level
• 10 years plus of IT experience

In return, we offer you

A chance to work within a global and diverse community where you will interact with all levels of the Philips organization. Your skills will be put to the test on special projects, service outages. Philips uses a LEAN and Agile methodology to improve our service and offerings and you will be participating and/or leading in those areas.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

How we work at Philips

Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis.

We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

Philips is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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