Dispatcher

For over 65 years, the Magnolia family of companies has been serving the residents and businesses of the Washington and Baltimore Metropolitan areas. Started as a small partnership in 1950, the company has grown through an unwavering philosophy that there is nothing more important than providing a quality product and a service resulting in complete customer satisfaction. Today the Magnolia Companies consist of Joseph J. Magnolia, Inc. and Magnolia Plumbing, Inc. and operate out of multiple locations, dispatching approximately 200 service and construction vehicles throughout the Washington and Baltimore Region.

Magnolia Plumbing, Inc. is looking for an exceptional Dispatcher to help us achieve profitable revenue in our Residential Plumbing Department. As a Dispatcher you will work as part of a dynamic and passionate team to ensure desired sales metrics are met. You will match the right technician to every job, helping achieve the company s financial goals.

Responsibilities

• Evaluate customer calls and dispatch the best technician to each service appointment
• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls
• Relay accurate information to technicians, ensuring proficient, quality customer experiences
• Serve as a dispatcher, managing the whereabouts and needs of every technician in the field
• Assist technicians with ordering parts and updating parts status to schedule when they arrive
• Ensure technicians have all parts necessary to complete a job before they arrive on site
• Record the results of each service call and create report summaries for senior management
• Be professional and establish customer rapport, encouraging repeat business
• Respond to customer requests, resolving issues and promoting the brand
• Participate in ongoing training to boost sales and ensure quick, accurate dispatch of incoming orders
• Update customers throughout the day on the technician s progress

Requirements

• Proven track record in customer service
• IT competent and proficient with phone systems
• Highly organized with exceptional follow-through abilities
• Strong verbal and written communications
• Passionate about service and customers
• Ability to build trust, diffuse conflict and hold others accountable
• Engaging personality that blends well with a fast-paced, goal-driven environment
• Competitive individual contributor who also loves to win as a team
• Highly motivated, flexible and great attitude

Compensation:

• $15+

Benefits:

• Health
• Dental
• 401K matching
• Profit Sharing
• Life Insurance

Magnolia Heating and Cooling is an Equal Opportunity Employer