DISABILITY INSURANCE SPECIALIST I

Job Description and Duties

DIS I:
Under close supervision, the Field Office Trainer (FOT) assists with training of newly hired Disability Insurance Program Representatives (DIPRs) and newly hired support staff; assists with providing refresher training for all staff. Works with the Training and Program Development Unit (TPDU) and the Management and Staff Development Unit (MSDU) to assess issues and develop solutions to meet training needs. Interacts with trainees, other FOTs, on-the-job trainers, FO staff, management, and the Disability Insurance (DI) Branch Training Section staff effectively.

The incumbent contributes toward the growth of the Branch into a customer-focused service organization by following and applying DI Branch cultural principles. The incumbent is required to have knowledge of the principles of the DI Branch program and protect program integrity by identifying and reporting any suspected fraudulent claims and/or activities.

DIS II:
Under minimal supervision, the Field Office Trainer (FOT) provides training to newly hired Disability Insurance Program Representatives (DIPRs) and newly hired support staff; provides refresher training for all staff. Works with the Training and Program Development Unit (TPDU) and the Management and Staff Development Unit (MSDU) to assess issues and develop solutions to meet training needs. Interacts with trainees, other FOTs, on-the-job trainers, FO staff, management, and the Disability Insurance (DI) BranchTraining Section staff effectively.

The incumbent contributes toward the growth of the DI Branch into a customer-focused service organization by following and applying DI Branch cultural principles. The incumbent is required to have knowledge of the principles of the DI Branch program and protect program integrity by identifying and reporting any suspected fraudulent claims and/or activities.

Position exists in Fresno.

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• DISABILITY INSURANCE SPECIALIST I
• DISABILITY INSURANCE SPECIALIST II

Position Details

Job Code #: JC-303543 Position #(s): 280-226-9218-976 Working Title: Field Office Trainer Classification: DISABILITY INSURANCE SPECIALIST I $4,081.00 - $5,111.00 A $4,905.00 - $6,142.00 B

Shall Consider:

DISABILITY INSURANCE SPECIALIST II

$5,383.00 - $6,739.00 # of Positions: 1 Work Location: Fresno County Job Type: Permanent, Full Time Work Shift: 8:00 AM - 5:00 PM Work Week: Monday - Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Department Website: http://www.edd.ca.gov

Special Requirements

It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov .
Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.
If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions” section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on the first page of your State Examination/Employment Application STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on the first page of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/2/2022

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Employment Development Department Attn: Job Control # 303543 Human Resource Services Division, MIC 54 PO Box 826880 Sacramento, CA 94280-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Employment Development Department Attn: Job Control # 303543 EDD/Human Resource Services Division (6th floor solar) 722 Capitol Mall Sacramento, CA 95814 08:00 AM - 04:30 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is Required.
  Please see “Statement of Qualifications Requirements” section for more information about the SOQ.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to be positive, motivated, enthusiastic, and flexible
• Ability to work with all levels of staff and management
• Excellent customer service skills
• Strong interpersonal, judgment, and decision-making skills
• Ability to demonstrate strong initiative and self-motivation
• Ability to work independently and in a team environment
• Effective written and verbal communication skills
• Excellent analytical and problem-solving skills
• Ability to manage multiple assignments and meet deadlines
• Ability to shift priorities and/or workloads in order to achieve program goals
• Ability to use online research resources
• Extensive knowledge and experience using Microsoft Office (Word, Excel, Outlook, PowerPoint
• Knowledge of virtual training platform development tools
• Knowledge of training needs analysis processes
  

Benefits

Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: http://www.edd.ca.gov

Hiring Unit Contact:
Jesse Mejia
(559) 445-5017
Jesse.Mejia@edd.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 654-8434
EEOMail@edd.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualification Requirements

A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ may not receive further consideration and may be excluded from the hiring process.

The SOQ is a narrative discussion of the candidate's education, training, experience, and skills as it relates to the duties for the position and serves as documentation of your ability to present information clearly and concisely in writing. Cover letters, resumes, and other materials DO NOT take the place of a SOQ, and application packages without an SOQ will not be considered.

The SOQ must be typed in Arial 12-point font, single-spaced and no more than two pages in length with margins of not less than one inch. Include your first and last name as a header at top of the page and address each of the questions listed below. Your responses must be numbered to correspond with the questions below and include specific examples. Applicants who do not follow these instructions will not be considered for the interview process.

1) Describe your experience training staff to analyze data, apply relevant law/regulation and follow
policy and procedures to make eligibility determinations. Include example(s).
2) Describe your experience providing oral presentations and training to small and large audiences,
both face-to-face and virtually. Include example(s).

Background Investigation Requirement

The position(s) may require an applicant to pass a background investigation.

The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies.

During the background investigation, the Employment Development Department (EDD) may review information to verify your compliance with EDD benefit programs. EDD benefit programs include payments issued to individuals for Unemployment Insurance, Disability Insurance, and Paid Family Leave. Non-compliance represents overpayments that were issued by the EDD to individuals due to inaccurate and/or fraudulent information provided by the individual. Any failure to comply with EDD benefit programs may prevent you from being hired at the EDD.

ADDITIONAL DEPARTMENT INFORMATION: The Employment Development Department may require a new probation in accordance with applicable probationary period rules.

Click on the link to complete the Employment Development Department Recruitment Survey:EDD Recruitment Survey

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.