Director - QA And Training

Job Description Summary: Additional Responsibilities:

• Develop a method to measure the effectiveness of training programs developed or administered through evaluation, testing, and assessment of program outcomes.
• Direct all quality management operations including planning, implementation, monitoring and reporting functions.
• Direct all compliance certifications and re-certifications, including ISO 9001 quality management standards.

Job Summary:

Essential Duties and Responsibilities:

• Determine Department strategy in response to developing and changing business needs.
• Support business transformation efforts through the development of comprehensive and effective training curriculum and collaborate with other QA and Training Departments on related efforts.
• Partner and collaborate with QA and Training Departments in other Projects on best practices and innovations in the QA and Training fields.
• Evaluate existing processes and identify opportunities for improvement.
• Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).
• Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.
• Provide leadership and direct supervision to direct reports, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.
• Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of collaboration, accountability and measurability.
• Interpret policies, procedures, and goals of the company for subordinates.
• Define, measure and monitor Departments’ performance to KPIs and SLAs.
• Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for end-results.
• Ensure assigned departments are compliant all operational requirements of the contract, as well as corporate policies.

Minimum Requirements:

• Bachelor's degree in Management, Business or Healthcare Policy.
• 10-12 years of related experience; 5 years of related management experience.
• Experience with business process optimization to gain efficiencies.
• Experience with Quality Assurance Functions.
• Ability to manage large-scale operations, including multiple Departments.
• Excellent organizational, interpersonal, verbal, and written communication skills.
• Ability to respond quickly to changing priorities and perform effectively in a fast-paced, detail and deadline-oriented work environment.
• Ability to meet deadlines and the needs of the business operations.
• Ability to successfully execute many complex tasks simultaneously.
• Must be able to promote a collaborative work environment that fosters teamwork and a shared vision.
• Must be able to function independently.
• Proven ability with operational analyses, processes and performance indicators.
• Strong client management skills.

MAXIMUS Introduction: Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. EEO Statement: EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.