Director, Product Management, Digital Channels

The Director, Product Management will have an opportunity to lead and optimize strategic product management activities for a digital banking delivery channel currently used by millions of users.
The optimal candidate will have experience in both product management and financial technology, bringing that rich experience to our delivery channels.
The Director, Product Management will contribute financial industry experience and digital banking acumen.
This position affords the opportunity to grow professionally and personally in an environment where intelligence, innovation, and leadership are valued and rewarded.
The Director, Product Management will have an opportunity to make a difference in the lives of the digital banking consumer and Fiserv’s financial institution clients.

Essential Job Responsibilities:

• Manage product management team comprised of market-facing and delivery-focused associates. Cultivate and maintain relationships with sales and distribution channel partners.
• Lead and support interlock activities and pan-Fiserv initiatives across multiple product management and business unit organizations.
• Develop investment cases in order to realize returns on market opportunities.
• Develop pricing and positioning strategies for Corillian product suite Work with Architecture, Development and Delivery representatives to achieve desired outcomes through successful delivery of the product roadmap.
• Work with Sales and Marketing representatives to achieve desired outcomes through successful channel management, adoption, and marketing activities.
• Work with Support and operational representatives to ensure client satisfaction.
• Provide leadership and guidance to team and other stakeholders through all aspects of the Product Delivery Lifecycle (PDLC).
• Prioritize incoming work to identify areas of focus for future delivery.
• Lead client advisory council, including meetings, content generation, speaker selection, and ad hoc client interaction activities.
• Apply all aspects of the Pragmatic Marketing Framework to the role including identification and solutioning for market problems, build/buy/partner decisions, and go-to-market activities.
• Convey strategic direction to client, prospects and other stakeholders.
• Function as a trusted partner and digital banking subject matter expert for clients, prospects and other key stakeholders.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:

• Education: BS/BA and/or equivalent applicable working experience required. Advanced degrees a plus.

Job Related Experience:
o Minimum of ten years of experience in technology/software related product management or financial services product management with a focus on digital banking
o Knowledge, experience, and proficiency in product management standards and practices, with particular appreciation for the end-to-end product management discipline
o Proven ability to be a visionary with ability to lay out and execute on supporting strategy and tactical plans
o Thorough understanding of account processing systems and integration between those systems and online/mobile channels
o Proven leadership skills and business acumen.
o Proven ability to understand complex business and technical concepts and to be able to make balanced judgments when faced with trade-offs
o Ability to maintain knowledge of online, mobile and tablet technology and industry trends
o Strong communication and presentation skills with the ability to interact at all levels of the organization.
o Solid thought leadership and ability to influence others through collaborative efforts
o Proven ability to be able to work with other organizational units in a highly matrixed company and lead through influence

Additional Skills/Knowledge:
o Maintain knowledge of online, mobile and tablet technology and industry trends
o A visionary with ability to layout and execute on supporting strategy and tactical plans
o Able to work with other organizational units and lead through influence
o Possess an entrepreneurial attitude
o Strong analytical skills and ability to build consensus.
o Ability to quickly establish credibility and rapport with a broad set of constituencies
o Strong interpersonal skills and the ability to interface with all levels of management
o Strong results orientation with demonstrated track record of success
o A High degree of adaptability/flexibility
o The ability to excel in dynamic, fast-paced environment

Travel Required: 25%