Director, Product Management - Content Management

The Director, Product Management leads a product team responsible for a specific product group. This role works with a high level of autonomy and discretion and typically reports to a Senior Director or Vice President. This role develops a comprehensive product strategy, oversees the roadmap and backlog, and establishes the key performance indicators for a specific product group.

In addition, the Director, Product Management develops and presents detailed business cases to senior executives and leads business reviews to ensure that the team prioritizes the right work and delivers the most customer value in the fastest time possible

This individual manages people which includes responsibility for setting individual and team expectations, delegating assignments and managing performance, identifying talent needs, and coaching and developing team members

Although the role manages a team and its work on a set of products, the individual in this role also may have responsibility for their own products and all strategic and tactical work associated with designing and delivering the products within scope of responsibility.

Essential Job Functions:

Product Definition & Portfolio Management

• Defines multiple large, cross-functional and/or highly complex products, often spanning multiple product groups, and identifies gaps and customer needs by creating vision, strategy, and requirements documents for products
• Provides strategic input into the process of defining a group of products across product domains, utilizing expertise on market trends to determine how to best meet customer needs
• Develops, manages, and owns the product roadmap for multiple large, cross functional and/or highly complex products
• Builds and leverages solid working relationships with business and product stakeholders, UI/UX, architecture, and technology teams to facilitate product and customer success

Product Planning & Prioritization

• Leads the product planning process by overseeing the development of requirements documents for products or product releases
• Maintains a prioritized backlog based on defined customer value, aligning with product strategy and resource capacity; uses data and analytics to prioritize the product backlog appropriately
• Works closely with UI/UX to set the direction for the design of the user experience for their products
• Determines and monitors release goals, prioritization, implementation, and iteration plans for their products according to customer value

Product Development & Launch

• Facilitates the development process by reviewing demos with the technology team and validating acceptance criteria for multiple large, cross functional and/or highly complex products
• Identifies issues that will keep their products from delivering on time or at the right level of quality, assesses alternatives to resolve, builds a plan for resolution, and directly resolves or communicates to leadership
• Leads large and often highly complex product launches by working with relevant stakeholders to develop launch plans
• Tracks and reports on product launch metrics, utilizing feedback to drive associated actions and product iteration. Leads post-launch reviews and drives incorporation of feedback in future product releases.

Operate

• Identifies new and innovative methods and metrics for tracking product success, works with the technology team to improve reports and monitoring
• Tracks performance trends and gathers customer feedback to determine product domain-level gaps or development opportunities
• Represents team in product group-level discussions with stakeholders. Attends business reviews, providing critical input and expert insights to inform the development of new products
• Builds and maintains relationships with key industry thought leaders to improve vision and improve product success

People Management

• Effectively coaches and gives feedback to direct reports to help develop talent and support career development
• Works with cross-functional leaders and experts to establish best practices and identify opportunities to improve the product development and delivery process
• Sets and balances goals across team to optimize performance against organization goals and employee development
• Sets and articulates expectations around FINRA values and Product Management principles for team, models behavior and exemplifies FINRA values and Product Management principles

Education/Experience Requirements:

• Bachelor’s Degree in Business, Marketing, Engineering, Communications, or related field (or equivalent work experience in a related field)
• 8 years of experience in one or more of the following: product management, project management, business analysis, program management, or product marketing
• 5 years of experience in product and/or experience management
• 5 years of leadership experience with direct report responsibility
• Strong writing ability
• Strong business acumen
• Experience with Agile software development
• Experience working cross-functionally in a large organization
• Experience working closely with senior leadership
• Experience translating data into quantifiable actions/deliverables

Preferred Requirements:

• Master’s Degree in Business Administration or similar advanced degree
• CSPO Certification
• Experience in the Financial Services industry
• Strong financial acumen
• Experience collaborating closely with senior leadership
• Experience providing guidance and direction to cross-functional resources

To be considered for this position, please submit an application.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

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Employees may be eligible for a discretionary bonus in addition to base pay. FINRA also provides a variety of benefits including comprehensive health and welfare benefits, life and disability insurance, paid holidays, vacation, personal, and sick leave. FINRA offers immediate participation and vesting in a 401(k) plan with company match. You will also be eligible for participation in an additional FINRA-funded retirement contribution, our tuition reimbursement program and many other benefits. If you would like to contribute to our important mission and work collegially in a professional organization that values intelligence, integrity and initiative, consider a career with FINRA.

Important Information

FINRA’s Code of Conduct imposes restrictions on employees’ investments and requires financial disclosures that are uniquely related to our role as a securities regulator. FINRA employees are required to disclose to FINRA all brokerage accounts that they maintain, and those in which they control trading or have a financial interest (including any trust account of which they are a trustee or beneficiary and all accounts of a spouse, domestic partner or minor child who lives with the employee) and to authorize their broker-dealers to provide FINRA with duplicate statements for all of those accounts. All of those accounts are subject to the Code’s investment and securities account restrictions, and new employees must comply with those investment restrictions—including disposing of any security issued by a company on FINRA’s Prohibited Company List or obtaining a written waiver from their Executive Vice President—by the date they begin employment with FINRA. Employees may only maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e-feed) of data to FINRA, and must move securities accounts from other securities firms to a firm that provides an e-feed within three months of beginning employment.

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