Director Product Development - Global Forwarding Healthcare Vertical

Is your experience in global forwarding focused on customers in the healthcare segment? Do you have a passion for driving commercial success with customers? If so, as the Director of Product Development you will be responsible for prospecting, developing, and driving commercial development within the Global Forwarding Healthcare vertical. You will develop sales strategies, target lists, and volume growth for Air and Ocean to and from the USA offering first in class strategies to ensure sustained growth of C.H. Robinsons market share on various lanes. As the Director of Product Development you will work with our Global Network to identify business requirements and critical buying criteria.

Strategy:

• Build and drive strategy, business plan and budget
• Ensure strategic alignment of company and regional Initiatives
• Foster customer solutions mentality specific to the Healthcare industry across the appropriate resources within commercial, product, and global network resources
• Ensure productivity and efficiency of business

General Function Management:

• Cascade communications to management and employees across multiple locations as appropriate (organizational or divisional initiatives, announcements, etc.)
• Visibly lead and support change management initiatives (communication, implementation, and reinforcement)
• Develop and maintain external relationships representing CHR at an executive level to ensure market visibility and brand enhancement (i.e. customers, shippers, carriers, industry groups, etc.)
• Ensure that our customers, carriers and employees are informed of emerging market trends and are well positioned to adapt correctly to market changes
• Identify and create solutions which enhance operational efficiency and productivity, direct oversight to managing core shared service groups (relative to air and ocean)
• Support route development and Sales globally in relation to assigned trade (Air and Ocean)

P&L and KPI’s:

• Define, map, and prioritize the specific business capabilities, processes and workflows needed to realize our long-term vision and strategies
• Provide periodic performance related (KPI) reports related to vertical goals
• Create annual budgets, goals and targets consistent with the overarching goals of the broader global initiatives

Talent Leadership:

• Coach and develop individuals towards the achievement of their career goals and performance objectives
• Create and manage first in class reporting functions to effectively measure and analyze key performance criteria’s
• Drive engagement and enablement of employees through role modelling key HR practices (employee development, performance management, recognition programs, retention, talent management, team communications etc.)

Carrier Relations:

• Drive carrier relationship management and eco-system; Understand the needs of carriers and industry trends; Develop best in class carrier management routines and products/value added services
• Build and maintain personal relationships with top Air and Ocean carriers
• Develop standard reporting for carriers to understand their business and performance with C.H. Robinson
• Improve and stabilize buy rates throughout market cycles

Sales:

• Direct accountability to the sales process (including but not limited to) prospecting, discovery, implementation, and ongoing sales support
• Create and manage sales budget with branches and sales resources
• Develop and implement price modeling

• Bachelor’s degree from an accredited college or university
• Minimum 10 years of professional experience in Global Freight Forwarding (Air and Ocean), Supply chain or Transport industry
• Minimum 5 years of leadership experience in an international environment, with diverse and geographically spread out teams and customer base
• Ability to travel up to 30%

• Experience in dealing with Air and Ocean carriers, both commercial dealings and trading
• Proven ability to lead through changing market conditions
• Deep knowledge of industry metrics and strong affinity with automation, IT, and analytical reporting tools
• Proven track record of establishing and implementing operating procedures/principles designed to improve efficiency
• Ability to motivate, develop, coach, and manage managers and professionals
• Continuously scans the market for new opportunities, best practices, and potential disruptors
• Strong commercial and trading skills
• Strong analytical skills in order to analyze reports, processes & procedures
• Strong communication skills: both verbal and in writing
• Strong social competences, acts as team player, and builds relations easily (non-hierarchical attitude)
• Values a diverse and inclusive work environment

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K, employee stock purchase plan, as well as a broad range of career development opportunities.

From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world’s largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.