Director, Omnichannel Strategy - McCann Health Engagement

Director, Omnichannel Strategy

McCann Health Engagement seeks a Director, Omnichannel Strategy to work closely with an HCP Focused Pharmaceutical client.

Omnichannel Strategy

• Develop, support, and execute client brand’s omnichannel vision and continuously maintain comprehensive business strategy plan for engagement to achieve brand objectives.
• Build HCP journeys and identify content gaps from current communication.
• Be the omnichannel expert resource for the brand team.

Omnichannel Enablement

• Lead the collaboration across internal and external stakeholders to enable omni for assigned brand.
• Work with agencies, brand managers, and CAC to develop/refine content and get it approved through CAC process.
• Participate as a brand representative within the agile pod to achieve and support omnichannel engagement objectives.
• Oversee execution of omnichannel across channels.
• Enable field readiness and drive initiatives to increase engagement and buy-in through implementing change management approaches.
• Enable technology and process readiness through change management and training among necessary brand and field teams.
• Collaborate across brands to share lessons learned and best practices for omnichannel strategy and execution.
• Stay current in channel and market trends as well as client’s competitive landscape to capitalize on opportunities for omnichannel engagement and increase brand competitiveness.

Omnichannel Measurement

• Partner with client’s commercial excellence team and agencies to develop a measurement dashboard/framework for business metrics.
• Deliver periodic updates to brand, therapeutic area, and/or omnichannel initiative leaders, along with action plans to strengthen performance.

Internal Team Responsibilities

• Provide guidance and support to other areas within MHE concerning omnichannel strategy and execution.
• Represent MHE omnichannel capabilities both within MHE and the larger McCann health network.
• Develop POVs around new capabilities and partners to be shared within McCann Health network.
• Support new business opportunities for omnichannel capabilities.
• Assist with onboarding new members to the omnichannel strategy team.

McCann Health Engagement

McCann Health Engagement is the bespoke Media, Engagement, and Customer Insights group within the McCann Health network of agencies. Utilizing innovative and proprietary tools, insights, and data, McCann Health Engagement is transforming strategy, planning, and buying in the pharmaceutical industry across HCP and DTC on a global scale. We empower our teams to become thought leaders and to look for out-of-the-box opportunities by examining HCP behavior when they are not thinking of themselves as physicians, and by examining patients when they’re not thinking of themselves in relationship to their condition. Our mission is to use science and emotion to understand our clients’ customer and engage, guide, and motivate the customer along their path to take measurable action.