Director Of Quality Implementation - Family Services Operations

SUMMARY:

The Director of Quality Implementation serves as a key member of the senior leadership team and will work in collaboration with the Director of Compliance, Senior Leadership and Center Managers and provides leadership to ensure implementation of quality parent, family, and community initiatives supporting school readiness. This position is responsible for oversight and development of systems to provide opportunities and support for growth of Head Start/Early Head Start families so they can identify their own strengths needs and interests and find their own solutions. Developing relationships with community partners to whom families can be referred for services is also a key function of this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include but are not limited to):

• Establishes policies and procedures for the family and community partnership portion of the program that support the effective implementation of services to families.
• Establishes policies and procedures for the social services portion of the program with parents and staff that support the effective implementation of these services.
• Develops a system for the provision of case management and referral for social services to Head Start/Early Head Start families in cooperation with other social services, health and mental health agencies and providers through community partnership agreements.
• Develops and implements a plan and system of continuous monitoring and evaluation of activities within the program to assure that family's needs are being met (family outcomes).
• Sets up systems to direct services with families including the Family Partnership Agreement process, case management process, and referral and follow-up activities. Ensures that a family-strengths/family-centered practice is understood and followed by staff.
• Establishes relationships with community partners and identifies resources that can be made available to families. Initiates and tracks community partnership agreements. Establishes and monitors contracts for services (e.g. ABE/GED courses, food banks, clothing banks, child support enforcement, etc.).
• Works with the other managers/specialists/coordinators to develop a system utilizing a child tracking system for implementation of family partnership agreements and the tracking of referrals, individual contacts, home visits and follow-ups
• Determines the collective training needs of the family services staff (case managers) and assists in development of professional development plans for all family services staff, coordinating a training schedule throughout the year.
• Works cooperatively with staff person responsible for health (child safety) for establishing an emergency management system in cooperation with the community.
• Serves as the contact for designated social service partners, continuing to further develop and nurture collaborative relationships.
• Serves as the lead and key coordinator for the child abuse and neglect (CA/N)) reporting system. .Ensures that other staff are aware of and trained on child abuse and neglect identification, and reporting laws, Responsible for updating and coordinating with the local child protective services agency to clarify a system for identifying and reporting suspected CA/N and to follow ESNG protocols for training staff and parents on at least an annual basis
• Keeps up-to-date and knowledgeable of Head Start Performance Standards and related regulations, with specific knowledge of Family and Community Partnerships.
• Assists the staff person responsible to track data and provide accurate information for the annual Program Information Report (PIR) as well as for monthly program reports. Responsible for monthly enrollment report.
• Maintains records of all community partnership agreements, parent volunteer records, etc.
• Participates in monthly budget review meetings and participates in the development of the annual training budget.

OTHER DUTIES:

Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Bachelors Degree in Social Work or related field and ten years of related and increasingly responsible experience.

Preferred Credential and Experience: Masters Degree in Social Work or related field, workforce development, family services policy and program development, senior level community engagement and partnership development experience.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must possess the knowledge, skills, and abilities needed to perform the assigned functions responsibly.
• Must possess knowledge of administrative and management practices.
• Knowledge of research techniques, methods, and procedures
• Must possess effective communications skills.
• Must possess the ability to utilize word processing and spreadsheet applications.
• Ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
• Ability to prepare clear and concise administrative reports.
• Ability to interpret and apply Federal, State and local policies, procedures, laws, and regulations.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Ability to establish and maintain effective working relationships with staff, management and the general public.
• Ability to use and receive reflective supervision.

CERTIFICATIONS: None

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, employees and government agency representatives.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk; or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the primary functions of this job. Normal office conditions. The noise level in the work environment is usually quiet. Requires the ability to travel in/out of state for meetings, conferences, events and maintain a flexible work schedule which requires occasional use of a personal vehicle.