Director Of Operations

Overview:
The Director of Operations is responsible for the leadership and effective administrative oversight to health center sites by
providing direction to managers on both strategic and day?to?day operational matters related business functions,
including the development and implementation of new or expanded services in assigned health center sites. Must
manage the integration of best business practices with a focus on the delivery of high quality patient service and support
and continued increased operational efficiencies. The Director is also accountable for the clinical, financial and human
resources measures that drive productivity, clinical quality, efficiency, safety, satisfaction and process improvement.

Responsibilities:
Essential Duties (at least 5 that are non?negotiable duties and are absolutely pertinent to successfully completing the job without

accommodations):

• Provides leadership in the development and implementation of innovative programs and initiatives to address and

improve the health status of patients served and to use resources to increase access, improve quality, and maintain or
reduce cost.

• Facilitate and support process improvement initiatives that enhance Team Based Care and PCMH activities, and improved

clinic flow. Leads coordination and integration of efforts among operations and CUC departments and teams to produce
smoother workflow and more cost?effective business processes.

• Engages management team in new clinical program development, ensuring participatory decision making and

appropriate design and implementation.

• Ensures staff compliance with the organization’s clinical goals and the methods used to achieve the defined

benchmarks.

• Reviews, analyzes, and evaluates business procedures supporting improvement of the day?to?day operations.
• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with operations

staff to explain changes, answer questions, and maintain morale.

• Supports strategic business plans for area of responsibility and develop goals, objectives, and financial projections to

ensure successful implementation.

• Collaborates with the COO in the preparation of the capital and operating budget for their assigned clinics and sites.

Responsible for the development of the plan of operations and coordinating corresponding budgets reflecting the
volume, revenues, expenses, staffing and capital needs of the organization.

• Manages resources to support quality patient care, service and patient safety.
• Ensures responsible spending practices, helps develop budgets and assures that tracking and inventory of supplies and

equipment purchases are in compliance with operating budget.

• Presents, facilitates and leads assigned process improvement events using methods of culture?appropriate team

building, team energizing, data gathering and analysis, problem solving, and project management as appropriate to
available resources.

• Establishes quantitative and qualitative metrics, guidelines, and standards ensuring CUC’s efficiency and effectiveness are

evaluated and identifies opportunities for improvement and data integrity.

• Analyzes, recommends and supports practices seeking to improve performance on quality measures to engage in work

redesign, changes in organization systems, policies and procedures, and quality improvement processes.

• Provide mentorship and leadership for health center site Practice Leaders and assigned teams.
• Develops and manages recruitment and retention strategies for areas of responsibility.
• In collaboration with the Orientation and Education Department, ensures oversight and management of team member

orientation, competency, and training records are completed in a timely manner and stored in the appropriate source of
record.

• Provides event follow?up to monitor the progress of planned improvement implementation to assure timely action,

appropriate management support, and achievement of expected benefits.

• Ensures compliance with rules and regulations that impact clinic operations, including participation in audits and the

development and implementation of Corrective Action Plans.

• Serves as a leader and liaison in public/private partnerships with other local healthcare and community organizations.
• Demonstrate a willingness to be an active participant in initiatives that have fundamental impact on the organization.
• Performs any other duties as needed to drive the vision, fulfill the mission and abide by the values of this organization.

Knowledge/Skills/Abilities:

• High degree of knowledge and competency in the management of ambulatory healthcare settings.
• Works collaboratively with all members of the Senior Leadership Team to resolve challenges expeditiously,

economically, professional and with minimum disruption to the organization.

• High level of problem solving skill to better serve patients and staff.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.

People Management/Department Management/Business Unit Management:

• Collaborate with appropriate stakeholders to develop operating strategic plans aligned with the organization’s

strategic plans.

• Builds and maintains a superior departmental support team serving all employees in a manner that is consistent

with the company’s Core Beliefs

• Selects personnel for hire and promotion; takes appropriate actions regarding counseling, disciplinary actions,

demotion and termination

• Directs, supports and coaches direct reports
• Assesses learning needs, develops competency plans and provides opportunities for learning
• Participate in quality strategies to evaluate compliance with evidence?based guidelines, standards and

to identify opportunities to improve patient outcomes.

• Responsible for taking appropriate disciplinary action with nursing team members when necessary.
• Completes the performance evaluations of care management/ care coordination staff in

collaboration with site level and clinical leadership.

• Participates in departmental and interdisciplinary committees, which influence or determine

policies affecting population health practices.

• Develop and maintain favorable internal relationships, partnerships with co?workers, including

clinical managers, clinical support staff, providers and business office staff.

• Plan and implement identified CUC strategies and goals, ensuring that his/her allotted department

is working in accordance with such goals.

• Collaborate with all members of the care team in providing patient?centered care.

Qualifications:
MINIMUM EDUCATION: Bachelor’s degree in a healthcare related field.
PREFERRED EDUCATION: Master’s degree

MINIMUM EXPERIENCE:

• 7 years of progressive leadership experience.
• Management experience in a healthcare setting.
• Experience working with diverse stakeholder groups.
• Demonstrated familiarity with tools, technology, and systems typically found within most health care

environments (i.e. personal computer skills, spreadsheets, word processing, patient records systems, EMR
systems, etc.).

• Experience/knowledge of Joint Commission accreditation process and requirements, as well as all federal, state

and local regulations and standards associated with the delivery of care in a Federally Qualified Health Center.

• Demonstrated understanding and/or experience working in a patient?centered medical home (PCMH)

environment preferred.

PREFERRED EXPERIENCE:

• Ambulatory care management experience is strongly preferred.