Director Of Food & Beverage - Grand Canyon National Park

Overview:
Join the Food and Beverage team at Grand Canyon National Park! Are you enthusiastic about crafting unforgettable dining experiences? Grand Canyon National Park Lodges operates a variety of dining establishments from fine dining to grab-and-go casual as well as employee dining room, bar operations, food truck and catered events - located right on the rim of the canyon. We are seeking a Director of Food & Beverage to lead seven food outlets and a staff of 300 employees.
Our employees receive extremely affordable housing, discounted meals, discounts to explore other Xanterra properties and a generous benefits program. By working with Xanterra Travel Collection among the beauty of Grand Canyon National Park, this is your change to Live, Work, and Explore in one of the most beautiful places on Earth!
PLEASE NOTE: As we closely monitor the COVID-19 pandemic, we continue to adopt appropriate sanitation measures and are carefully following Centers for Disease Control and Prevention (CDC) and state protocols for preventing the spread of COVID-19. The local National Park Service at Grand Canyon requires all employees living in shared company housing to be fully vaccinated for COVID-19 . We are dedicated to creating a safe and healthy environment for both employees and guests. Responsibilities:

• Lead the F&B management staff to foster a collaborative and results driven team who seek excellence in all product and service provided.
• Ensure the highest levels of guest satisfaction by running a smooth and effective operation and helping to coordinate the overall teamwork between all culinary and front-of-the-house operations. Review customer service scores and comments on a weekly basis and work to drive results and improve the guest experience.
• Monitor the quality of all food & beverage offerings and regularly meet with the outlet Chef to discuss how to improve the consistency of items and enhance the menus overall.
• Maintain awareness of food & beverage trends and cultivate creativity among food and beverage team members.
• Prioritize and complete projects assigned to pro-actively improve the department within expected time-lines.
• Responsible for developing margin improvement programs for all food & beverage outlets.
• Works with the National Park Service to develop and propose pricing strategies / core menu for all F&B outlets on an annual basis.
• Participate as a collaborative, creative and effective member of the Director team to the benefit of the entire operation.
• Prepare and administer complete and thorough operating budgets for each F&B unit on an annual basis.
• Review monthly P/L reports, investigate and report on variances and re-forecast as necessary.
• Work closely with F&B Trainer to develop continual training content (customer service and trade specific) for all food & beverage employees and ensure that staff is scheduled to maintain required training.
• Oversee compliance of all laws, codes and regulations relating to liquor, food, health regulations, OSHA, ADA and EEOC.
• Meet all National Park Service contractual obligations through adherence to the Operating Plan; compliance with US Public Health Sanitation Standards / US Food Code and maintain satisfactory scores or higher on all National Park Services Periodic Evaluations and Health Inspections.
• Performs any additional tasks or projects as assigned.

Qualifications:

• Minimum five years high volume, multi-unit Food & Beverage Senior Management experience preferably in a park or resort setting.
• Demonstrated ability to cultivate service excellence through influential leadership, and day-to-day guidance, ensuring that guest expectations are met and exceeded.
• Demonstrated knowledge of the budget planning and control processes, including ultimate responsibility for financial performance.
• Successful completion of ServSafe and TIPS certifications.
• Excellent written, verbal, problem solving and analytical skills.
• Competency with MS Office, Kronos and POS systems.
• Ability to motivate, mentor, inspire and supervise personnel from senior management level to entry-level employees.
• Possess or obtain a valid Arizona driver’s license, and comply with the company Driver Safety Program.

Xanterra is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.