Director Of Center Operations

The Center Director responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you need an accommodation, please notify your immediate supervisor to begin the interactive process.

Essential Job Functions

• Responsible for meeting quarterly goals, staffing/hours per labor efficiency standards/cost per liter, and key performance indicators goals.
• Operates the center and manages employees and operations.
• Manages staff to ensure that training and quality goals are met.
• Directs and manages employees.
• Manages headcount to provide for efficient staffing through high and low production intervals.
• Accountable for the direction of all personnel functions, including hiring, assignment and course of work, development, and training, disciplinary actions and termination, and the maintenance of all personnel records.
• Provides strategic direction and planning to operations staff.
• Oversees donor selection, plasma collection and shipment and records completion.
• Accountable for the adequacy of inventory of all goods and supplies necessary for center operations and oversee ordering goods as needed.
• Assure center employees maintain the facility in a neat and clean condition and all equipment is kept in good working order.
• Accountable for freezer management, including overseeing plasma shipments and equipment failures.
• Required to answer all freezer alarms and deal with them appropriately.
• Submit timely and accurate reports on a daily/weekly basis or as requested.
• Accountable for donor selection, plasma collection, and all manufacturing records.
• Directs through the management team and with Training and Quality staff to ensure that training and quality goals are met.
• Control center donor funds and center expenses.
• Identifies regulatory deficiencies and, in collaboration with the Center Quality Manager, implements immediate corrective action.
• Establishes and maintains the ability to perform all tasks within the center; fulfills the role of production employees when the occasional need arises.
• Performs other duties as required.

Education & Experience

• High school diploma or GED required.
• College degree preferred.
• Three (3) years experience in plasma center, including six months experience as Assistant Manager, or equivalent of Associate degree in Science or Management, with 6 months supervisory experience.

Requirements

In order for an incumbent to successfully perform the essential functions of this job, they should be able to demonstrate the following:

• Good oral and written communication skills
• Provide a good customer service experience
• Ability to read and interpret directions and instructions
• Accurate data entry
• Perform basic math calculations
• Reasoning ability to identify, interpret and apply appropriate information

Travel Requirements

Travel up to 3 consecutive weeks per months for the fist 5 to 6 months prior to the Center opening for training.

Physical Requirements of the Job

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

• Use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
• Frequently required to stand; walk, climb or balance; and stoop, kneel, or crouch.
• Ability to stand for extended periods of time for up to four (4) hours at a time.
• Ability to lift, tug, pull up to fifty (50) pounds.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Noise level are usually moderate. Moderate is described as average.
• May be exposed to freezing temperatures for short periods of time.
• Occupational exposure to blood borne pathogens.

Core Values

Every organization is solidified by the sturdiness of its foundation. At ImmunoTek Bio Centers, LLC, our Core Values are our guide to everyday work and interactions that we have with each other, our donors and our customers. By aligning our words and actions in accordance with the Core Values, this allows the #plasmapeople to breed authenticity. As PLASMA PEOPLE, we demonstrate:

• Passion for people through our relationships with Employees, Donors, and Patient Recipients.
• Leadership at all levels of the organization by maintaining integrity in all of our interactions.
• Accountability by proactively taking ownership of our work.
• Service Excellence through our collective effort to deliver positive experience to our donors, customers, vendors, and partners.
• Mutual Respect and kindness by embracing our differences and fostering an environment of inclusion.
• Ambition by creating and harnessing opportunities. We display resilience when faced with obstacles.

Benefits Summary

• Medical, Dental, and Vision Insurance
• HSA (Health Savings Account)
• PTO (Paid Time Off)

• Associates or better in Management