Director Nursing Emergency Services Henry Ford Hospital

The Director has overall responsibility for all of the activities within the Emergency Department. Responsible for providing a climate in which professional nursing is practiced. Participates in department-specific and interdepartmental strategic planning. Responsible for activities relating to quality patient care, decision making, problem solving and all leadership functions. Stimulates a collaborative multidisciplinary team approach in the continuous improvement of quality, safety, and service for patients. Ensures regulatory compliance of departments within scope. Has a matrix reporting relationship to the Department of Medicine (DEM) Administrator and the HFH VP- Patient Care Services/CNO.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Provides leadership and strategic direction for Emergency Services that is aligned with organizational goals.
• Maintains a collaborative relationship with other hospital departments.
• Works closely with the DEM Vice Chair of Operations to assure the quality of care in the ED meets or exceeds the standard.
• Develops a highly accountable team.
• Keeps abreast of health care trends and brings new ideas and innovation to the departments.
• Participates and contributes to assigned committees, teams, task forces, including community service, if applicable.
• Directs and provides leadership in financial matters regarding budgeting and cost control and revenue generation.
• Provides leadership and direction for improving patient/customer satisfaction.
• Oversees clinical services in all areas of assignment to promote interdisciplinary team development and movement along the continuum.
• Maintains a level of organization to manage multiple projects and priorities.
• Develops new or improved methods of service that have a positive impact for Henry Ford Health System.
• Establishes, monitors, and is accountable for unit productivity in relation to benchmarks and ensures appropriate staffing at all times to meet the needs of the patients.
• Establishes and maintains excellent physician relationships and works to resolve problems in a timely manner.
• Ensures team leaders and staff have the appropriate qualifications, orientation and competency and works to continually assist in their development.
• Actively participates in Performance Improvement/Outcome Management activities for high reliability.
• Oversees clinical services in all areas of assignment to promote interdisciplinary team development and movement along the continuum.

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor’s degree in Nursing. Master’s degree in Nursing, Business Management or other related field preferred.
• Minimum of five (5) years of clinical leadership experience.
• Previous leadership experience in an acute hospital Emergency Department (ED) setting at the manager or Director level preferred.
• Level I or Level II Trauma Center experience preferred, but not required.

CERTIFICATIONS/LICENSURES REQUIRED:

• Current license to practice in the State of Michigan as a Registered Nurse.
• Current BLS/ACLS required.
• TNCC, ENPC certification preferred.
• Certifications as a Certified Emergency Nurse (CEN), Nurse Executive (NE-BC or NEA-BC), or Nurse Leader (CNML or CNL) are a plus.

Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy and summarized below:

• Communication
• Ownership
• Understanding
• Motivation
• Sensitivity
• Excellence
• Teamwork
• Respect

Must practice the customer skills as provided through on-going training and in-services.

Must possess the following personal qualities:

• Be self-directed
• Be flexible and committed to the team concept
• Demonstrate teamwork, initiative and willingness to learn
• Be open to new learning experiences
• Accepts and respects diversity without judgment
• Demonstrates customer service values

PHYSICAL DEMANDS/WORKING CONDITIONS:

Normal office environment with minimal exposure to noise, dust, or extreme temperatures.

Under the leadership of President and CEO Wright L. Lassiter, III, Henry Ford Health System is a

$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the

health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s

major academic medical centers, receiving between $90-$100 million in annual research funding and

remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical

education and training, the health system has trained nearly 40% of physicians currently practicing

in the state and also provides education and training for other health professionals including nurses,

pharmacists, radiology and respiratory technicians. visit HenryFord.com.

Whether it's offering a new medical option, helping you make healthier lifestyle choices or

making the employee enrollment selection experience easier, it's all about choice. Henry

Ford Health System has a new approach for its employee benefits program - My Choice

Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

dozens of options for all of our employees including compensation, benefits, work/life balance

and learning - options that enhance your career and add value to your personal life. As an

employee you are provided access to Retirement Programs, an Employee Assistance Program

(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.