Director- Loss Prevention

IAA, Inc. is seeking a Director- Loss Prevention to join our team!

We are IAA, Inc, a leading global digital marketplace connecting vehicle buyers and sellers. We use cutting-edge technology and continuous innovation to give our customers a unique platform that facilitates the marketed and sale of total-loss, damaged, and low-value vehicles. With over 4,000 employees and 200 sites across the U.S, Canada, and the UK, we serve a truly global marketplace and a full spectrum of buyers, sellers, and partners.

At IAA, we are proud of our work and are pleased to be certified as a Great Place to Work®, highlighting the support and commitment we show our employees. We are looking to bring on an enthusiastic and talented Director of Loss Prevention. As our Director of Loss Prevention, you will be responsible for protecting the assets of IAA while achieving shortage and safety goals for assigned areas. Through effective Operations and Human Resources partnerships, the Director of Loss Prevention implements company-driven shortage solutions while providing regular direction and leadership to minimize operational shortages, mitigating theft and fraud, and maintain safe and secure environments at IAA.

Essential Functions:

• Minimizing Operational Shortage
• Create and define policies and procedures to guide branches on how to identify, prevent and mitigate operational shortages
• Achieve shortage reduction goals for assigned branches/locations/areas.
• Understand and respond to shortage processes and analytics.
• Identify shortage risks through regular review of indicator reports; partner with management to develop action plans to address/minimize operational shortage.
• Ensure all Loss Prevention shortage audits are conducted consistently and objectively, focusing on continuous improvement through partnership and training.
• Coach, train, and influence branch leadership and associates on best practice execution to minimize operational shortage.
• Develop and promote shortage awareness programs.

Mitigating Theft & Fraud:

• Create and define policies and procedures to identify, prevent and mitigate payment fraud and other types of fraud.
• Aggressively identify, investigate, and resolve all internal and external theft and fraud, striving to minimize the impact of loss to the company and address new types of theft and fraud.
• Ensure consistent execution of all deterrence resources/tools to combat external loss proactively.
• Drive resolution and case closure on all internal and external investigations, including timely follow-up on internal leads and external intelligence from law enforcement groups regarding current market theft trends.
• Maintain appropriate confidentiality through internal investigations; partner with branch leadership and Human Resources to address associate behavior and take corrective actions.
• Maintain accurate records and reports of all identified theft activity and related follow-up; disseminate and communicate reporting as necessary.
• Drive branch-level awareness of theft and fraud techniques and prevention tools/resources to mitigate future impact and loss.

Developing Great Teams & Partnerships:

• Train branch leadership and employees and Operations and Human Resources partners on current Loss Prevention initiatives and programs.
• Assist branch leadership in promoting awareness campaigns on shortage and safety control measures; regularly participate in crucial area manager meetings and recognition program activities.
• Foster regular working partnerships with other internal organizations to drive integrated solutions for shortage control and accident reduction initiatives.
• Assist in developing and updating training materials and concepts for awareness training sessions.
• Perform other responsibilities and projects as assigned.

Competencies:

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required:

• BA degree or greater, preferably in Business or Criminal Justice.
• 5+ years of directly-related, multi-unit Loss Prevention and/or Retail work experience.
• Experience in driving successful loss prevention, shortage control, accident reduction, and fraud prevention programs.
• Self-motivated individual who can be successful in a fast-paced environment with minimal supervision.
• Excellent written and verbal communication skills and strong presentation skills.
• Must demonstrate the ability to be flexible and adapt to changing priorities.
• Excellent analytical skills and demonstrated ability to solve problems.
• Proven ability to make good decisions under pressure.
• Excellent organizational skills, detail-oriented.
• Maintains confidentiality concerning all information and projects.
• Values and exhibits the highest level of personal integrity.
• Must have proficiency in and knowledge of computer software, including MS Office (Outlook, Word, Excel, and PowerPoint).
• Knowledge of and previous experience with Loss Prevention technologies (including CCTV and exception reporting systems) is advantageous.

About IAA:

IAA, certified as a Great Place to Work®, is a leading global marketplace connecting vehicle buyers and sellers. Maximizing new technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles. Headquartered near Chicago in Westchester, Illinois, IAA has nearly 4,000 employees and more than 200 facilities throughout the U.S., Canada, and the United Kingdom.

IAA is dedicated to providing equal employment opportunities regardless of race, creed, religion, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status. IAA is a drug-free workplace. EEOE

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform necessary job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)