Director, HR Investigations

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

Experience with HR Investigations is required for this position.

I. Job Summary
The Director HR Investigations serves as Deputy Chief HR Investigator managing an HR investigation team by monitoring caseload, investigation quality, and analyzing trends. The role will provide leadership under the direction of the Sr. Director and Chief HR Investigator to ensure timely and professional HR investigations. The role will also conduct internal HR investigations, determine findings, and prepare all associated documentation.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Manage day to day operations for the investigation team.
• Ensure established goals and metrics are met.
• Provide guidance and mentorship to HR investigators and HR business partners.
• Partners on matters of HR policy compliance.
• Enhance and update HR investigation SOP and supporting documents and guidance material as needed.
• Collaborate with others to ensure accurate and timely recording of case data into the case management system.
• Contribute to continuous improvement through feedback, recommend policy changes and implementation of best practices.
• Identify investigation issues, potential evidence and sources, and investigative actions.
• Plan, schedule and conduct effective interviews of complainants, subjects and witnesses.
• Gather and review relevant evidence and records.
• Create professional, well-drafted investigation records, including investigation plans and investigation summaries.
• Analyze information collected from witnesses and evidence and reach timely and unbiased conclusions and findings. Effectively assess witness credibility.
• Develop case theories and scenarios, including an analysis of probabilities.
• Report investigation findings to HR colleagues and business leaders in a clear, concise manner.
• Maintain confidentiality and sensitivity to all issues.
• Ability to manage complex, high profile or sensitive investigations in areas including but not limited to employee relations, business integrity and misappropriation.
• Knowledgeable of best practices with respect to all aspects of investigations (e.g., conducting interviews, case management, reporting).
• Collaborates with Human Resources, Compliance, Internal Audit, Legal and Security where required to assist with investigations of claims raised internally or externally to governmental agencies.
• Identify opportunities for pro-active investigations into potential compliance risks.
• Regularly report status of investigations and potential compliance risks.
• Identify and develop post-investigation action plans for reducing compliance risks.
• Develop and conduct training sessions pertaining to the investigation process.
• Excellent judgment, discretion and ability to appropriately handle legal issues, privileged and confidential information, and highly sensitive documents.
• Manage special projects as assigned.

III. Supervisory Responsibilities
The highest level of supervisory skills required in this job is the management of managerial employees. This includes:

• Direct supervision of full-time employees

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: Bachelor’s Degree (accredited) in Criminal Justice, Accounting, HR or related field, or in lieu of, HS Diploma or GED (accredited) and four (4) years of relevant experience.
• Experience: Seven (7) years of previous experience in investigations, interviewing, auditing, or HR required, preferably in large, multi-facility organization (in addition to education requirement).
• JD (juris doctorate) is HIGHLY PREFERRED for this position.

B. Certificates, Licenses, Registrations or Other Requirements

• None required.

C. Other Knowledge, Skills or Abilities Required

• Additional training in the area of investigations, law enforcement, HR, auditing or accounting preferred.
• Demonstrated ability to learn and fairly apply company policy, internal HR procedures, investigation procedures, and regulatory guidelines.
• In-depth knowledge of federal and state laws governing employment and labor (Equal Employment Opportunity, Americans with Disabilities Act, National Labor Relations Act, etc.).
• Awareness of emerging HR compliance issues, internally and externally, and the implications to the company.
• Prior experience interfacing with government enforcement agencies (Equal Employment Opportunity Commission, Fair Employment Agencies, Department of Labor, National Labor Relations Board, etc.) is preferred.
• Prior experience operating in total or partial unionized environment preferred.
• Problem solving capabilities, strong analytical skills and the ability to react quickly in sensitive situations.
• Excellent interpersonal, written and oral communication skills, including active listening skills.

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
• Required to exert physical effort in handling objects less than 30 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
• Normal setting for this job is: office setting.
• May be required to travel up to: 10%.

Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply."

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