Director, Health Information Systems

Department

CSL SHS: Administrative Management

About the Department

UChicago Student Wellness is a part of Campus and Student Life. UChicago Student Wellness provides coordinated and comprehensive medical care, counseling, psychiatry, and health promotion services for students at the University of Chicago. Our talented and diverse staff work collaboratively to deliver high-quality, inclusive care with the highest standards of professionalism and student confidentiality. Our medical, counseling, psychiatry, and health promotion services are co-located in the University’s beautiful, state-of-the-art Student Wellness Center, which opened in Autumn 2020 and enables our team of interdisciplinary providers to closely collaborate and provide integrated care and wellness programing.

Job Summary

The Director of Health Information Systems will oversee the electronic health record (EHR) system used by UChicago Student Wellness and will direct all efforts around information technology and health information. The EHR currently used is Point-n-Click, a comprehensive system specifically designed for the field of college health and counseling, which is in use by more than 250 colleges and universities. Working in concert with University ITS and the EHR vendor, the Director will manage the system and associated business processes that affect the patient and user experience. This role will be responsible for working with clinical and administrative leadership to translate business and clinical care processes to functional system design and support, working with care partners on the creation and maintenance of system interfaces, and for ensuring routine general maintenance of the system.

Responsibilities

• Lead the health information management function, including systems, processes and policies for systems, users, and patients.

• Serve as the main system administrator for the Point-n-Click EHR; configure system settings, troubleshoot issues, etc.

• Play a key leadership role across the department to enable safe and high-quality patient care and an excellent patient experience.

• Design and configure the system to enable appropriate clinical and non-clinical workflows.

• Manage the patient lifecycle in the system, including, but not limited to: pre-appointment booking activities/requirements; appointment scheduling; arrival and check-in processes, post-visit system-enabled communications, and requests for medical records.

• Provide functional analysis and design to aid in the resolution of system issues; may participate in integration testing, user acceptance testing of new systems, upgrades and patching; plan, conduct and document results of testing.

• Assist with feasibility of enhancement requests, identifying options, and recommending an IT development solution.

• Elicit and gather business and systems requirements using interviews, surveys, job shadowing and other elicitation techniques. Analyze new business requirements, system functionality, current system use and user needs; specify functional designs and work with developers and analysts to implement improvements.

• Coordinate the implementation of new or modified business systems.

• Develop instructional materials, training and job aids to support client use of the application.

• Advise users requiring assistance in solving complex problems or issues regarding management and business systems.

• Pull reports and raw data out of the system to analyze and provide management reporting to users for analysis; develop operational and analytical reports for end users.

• Work closely with the data architecture and technical development team to ensure the creation of an efficient technical solution that meets all functional business needs.

• Liaise with developers to manage interfaces (e.g., PeopleSoft, HL7 transfers) needed for registration, laboratory, and radiology.

• Provide analysis and recommendations regarding data management and the design of internal or operational and analytical reports.

• Improves systems by studying current practices; designing modifications or system enhancements.

• Direct new initiatives to improve data and interface alignment.

• Troubleshoots hardware and other system issues and escalates to University or UChicago Medicine and/or vendor as required.

• Develops and oversees processes related to user setup, administration, and security.

• Assists with the development and creation of forms, templates, and other electronic documentation used in the system.

• Utilizes expertise and a thorough understanding of business systems and industry requirements to translate business and user needs into system requirement specifications.

• Communicates and presents on system enhancements and/or alternatives to colleagues in IT management .

• Performs other related work as needed.
  

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

-
Work Experience:

Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.

-
Certifications:

-

Preferred Qualifications

Education:

• A bachelor's degree in business, information systems, healthcare, or related field .

Experience:

• Approximately seven years of progressively responsible job-related experience in a healthcare or college/university health-related setting.
• Ability to demonstrate advanced organizational and interpersonal/ communication skills, and superior ability to articulate complex ideas and knowledge both verbally and in writing.
• Demonstrated capability to work independently and collaboratively with others.
• Job requires a very high level of problem-solving due to the complexity of the situations encountered.
• Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise.
• Knowledge of appropriate best practices with respect to the management of health records and the protection of personal health information.
• Business process management.
• Experience in the field of college health (a college- or university-based health and/or counseling unit serving students).
• Working with various IT organizations experience working in a matrixed IT organization.
• Project management.

Technical Skills or Knowledge:

• Electronic health systems.
• Managing or being a system administrator for an electronic health record system.
• Advanced knowledge of system queries, reporting, and business intelligence.
• Enterprise application and understanding of database driven applications.
• Database and user-experience design knowledge.
• Advanced knowledge of Excel.
• Enterprise application and understanding of database driven application.
• Knowledge of computer system capabilities, business processes and workflow.
• PeopleSoft Campus Solutions or similar enterprise applications development/management.
• Understanding of the software development life cycle.

Competencies

• Expertise using the Point-n-Click EHR.
• Listening, negotiation and conflict resolution skills.
• Ability to maintain good customer relations with clients and outside vendors.
• Attention to detail.
• Organizational skills.
• Excellent oral and written communication skills.
• Excellent interpersonal skills.
• Ability to maintain confidentiality.
• Ability to work on multiple projects simultaneously, set priorities, and meet deadlines.
• Ability to work independently with a high degree of initiative.
• Ability to use computers extensively.
• Ability to use standard computer and office equipment.

Working Conditions

• Clinical care setting.

Application Documents

• Cover Letter (required)
• Resume (required)
  

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Information Technology

Role Impact

Individual Contributor

FLSA Status

Exempt

Pay Frequency

Monthly

Scheduled Weekly Hours

40

Benefits Eligible

Yes

Drug Test Required

Yes

Health Screen Required

Yes

Motor Vehicle Record Inquiry Required

No

Posting Statement

Applicant Inquiry Form. <span>Applicant Inquiry Form</span> The University of Chicago is an Affirmative Action/ Equal Opportunity /Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu . Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.