Director, Emergency Medical Services (system Wide)

Experience a rewarding and fulfilling career with Mercyhealth. Mercyhealth is committed to offering our partners a best place to work. Our unique workplace Culture of Excellence is built upon:

• Employee engagement, empowerment and growth
• Teamwork toward our common goal – providing exceptional health care services with a passion for making lives better
• An atmosphere of caring and quality that cascades throughout the organization

The System Director will have multiple areas of responsibility, and therefore must have exceptional organizational skill, and be skilled at mentoring and developing others. The Director plans, organizes, and directs the work for areas of responsibility and does this in accordance with the Health System’s Mission, Vision, Values and Philosophy. The director will lead integration of programs across the system, finding opportunities for efficiency and improved performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ability to develop, articulate and implement a strategic vision for Departments he/she is responsible for which align with System Mission and Vision.
• Excellent business acumen and analytical skills. Strong problem solving abilities in complex situations. Strong financial skills; ability to manage budgets and teams to meet organizational objectives.
• Experience in areas of cost savings, expenditure controls, and efficiencies in health care operations. A visible leader with outstanding relationship building skills with a variety of internal and external contact relationships including physicians, nurses, instructors, and EMS providers. .
• Must possess strong physician relationship skills with a proven track record of collaborative partnering with physician leaders.
• Strong commitment to delivering the highest levels of quality, safety, and customer service.
• Experience with process improvement in operations, quality, and organizational change. Knowledge of continuous quality improvement management principles and practices.
• Strong communication and presentation skills, both written and verbal. Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.
• Demonstrated ability in developing and mentoring staff
• Leads by example, consistently demonstrating highly professional behavior. Demonstrates personal and professional accountability and holds others to the same.
• Demonstrates decisiveness and an ability to gain consensus where appropriate. Able to align diverse constituencies’ needs and expectations that result in win-win solutions.
• Facilitates the development of business plans for EMS, Rock Com, REACT, Tactical and Emergency Services and. assists with developing operational efficiencies and new opportunities for generating revenue.
• Requires a broad knowledge of emergency services, business development, marketing, healthcare and business administration, human resources management, fiscal management and planning. Develops implements, evaluates, and enforces department and system policies, procedures and necessary protocols to ensure compliance with all regulatory agencies and accreditation organizations.
• Day to day responsibility as the air medical program director for the REACT Air Medical Program and will be responsible for maintaining CAMTS Accreditation status.
• Day to day responsibility for the operations of Rock Com.
• Coordinates all inter/intra facility contracts and billing
• Monitors and assures compliance with MD1 programs and EMS training Centers.
• Prepares quarterly reports assuring compliance.

EDUCATION & EXPERIENCE

Bachelor's Degree required; MBA/MHA/MPA or other related field preferred.
Must be familiar with the workings of out-of-hospital emergency care (EMS), the emergency department and trauma services.
Business, reporting and budget management experience in healthcare environment required.

Previous experience in both out-of-hospital and in-hospital emergency care, strongly preferred

SPECIAL PHYSICAL DEMANDS

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

While performing the duties of this Job, the employee is regularly required to sit; use hands to operate a keyboard, talk, and hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Search: Director, EMS, Emergency Services, Emergency Services