Director, DT Innovations

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

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Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

Emerging Technology Group

Emerging Technology Group (ETG) is an IT research & development organization that drives innovation through experimentation on Now Platform, and exploration of new technologies.

What our team values:

• Being humble and having each other’s backs
• Learning new things and sharing expertise with each other—by answering a quick question on teams, pairing on a feature, or leading a lunch and learn session
• Producing high quality work, we’re proud of, and not taking shortcuts
• Having fun—we like to joke around, eat lunch together, and even hang outside of work
• Leaving work at work, maintaining a sustainable pace (no big bangs, few big pushes)

The Role

The role of the Director, DT Innovations is Leadership role where you will drive the exploration and evaluation of new product ideas across our current focus and beyond. A pivotal role in the future proofing ServiceNow Digital Technology, you will be responsible for partnering with our Leadership, Service Owners, Business Users and our colleagues to build a product innovation pipeline, evaluation framework and process, and the team to execute it for the organization.

What you will gain:

You will experience being part of a team that is driven by the passion knowing that it is making a positive difference in our world. You will work and partner with motivated and highly skilled individuals who are committed to providing value every day.

Your Responsibility:

• Define the product innovation framework used to identify and evaluate potential ideas.
• Build and lead a cross functional team to research and evaluate the most impactful ideas.
• Collaborate with Product, Design, Engineering and Community teams leveraging their knowledge and expertise and gaining their support throughout the process.
• Stay current with industry, product and market trends to identify potential ideas and disruptors and share with leadership based on opportunity and/or threat.
• Participate in discussions and evaluations surrounding partnerships, acquisitions or investments to build for new product innovation ideas that have been approved.
• Engage with current and potential customers for feedback on potential product ideas and work with the Marketing, Sales and Finance team to identify the TAM, Industry research and revenue opportunities.
• Leverage internal and external data along with qualitative research to increase confidence in the opportunity for impact within our vision and mission of the best new product ideas.
• Create the format and content to report out to senior leadership and the rest of the organization on the product innovation progress and recommendations.

Requirements:

• 12+ years product experience with at least 2 years in leadership roles.
• Experience in Product MVP development, innovation and/or incubation initiatives
• A track record of and a desire to operate in a greenfield environment, building new teams, frameworks, and processes. Make decisions quickly and iterate as you learn and progress.
• Strong, adaptive communication skills, both verbal and written. Ability to communicate succinctly to senior leadership, empathize with users, and collaborate effectively with functional colleagues.
• Strong quantitative and qualitative research skills to objectively analyze the benefits and risks of new product ideas that progress through the pipeline.

JV20

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

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Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.