Director - Digital Marketing

WHO WE ARE

We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color…

Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We believe in looking like a million bucks, not spending it—which is why we go the extra mile to source the absolute best fabrics at the most accessible prices. We also know that we have a responsibility to the planet and to humanity to choose eco-friendly fabrics and to support our factory workers, without compromise. We’ve had your back for over 35 years, and we’re convinced there’s no better expert on our clothes than you, our customer.

ABOUT THE TEAM

The Digital Marketing Director, Factory will oversee the E-commerce business and the Digital Marketing strategy and execution across all channels for the Outlet division. Working within a dynamic, fast-paced, highly collaborative group, this person will be driven by ROI, to deliver traffic, revenue, and new customers to J Crew Factory. Working closely with external agencies and cross functional team members, s/he will be responsible for the day-to-day performance of digital marketing channels, inclusive of Paid Search, Paid Social, Email, Affiliate, SEO and Retargeting programs.

THINK YOU WOULD ENJOY DOING THIS?

• Drive customer traffic, conversion and ROI for all digital marketing channels, including Paid Search, Paid Social, Email, Affiliate, SEO and Retargeting programs

• Oversee multiple external Agency relationships for digital channels; build partnership, monitor performance and seek improvement opportunities

• Manage marketing budgeting, and forecasting process, as well as monthly/weekly/daily forecasting and reporting for traffic, revenue, spend, ROI and other performance KPIs.

• Plan, develop and execute new customer acquisition programs targeted to the Outlet, value-driven customer

• Strengthen email program; drive email capture and acquisition in-store and online

• Partner with internal teams to acquire new customers to J.Crew Factory Loyalty program; develop holistic marketing plan and incentives.

• Serve as subject matter expert on CRM platform; test and learn in to new customer segmentation strategies

• Manage promotional calendar and lead strategic promotional programs. Run analysis and recommendations

YES? GREAT! NOW…

DOES THIS SOUND LIKE YOU?

• Minimum 9+ years of experience within e-commerce and digital marketing for a retail brand environment with expertise in digital, affiliate programs and paid search.

• Bachelor’s Degree required

• 4-5 directly managing marketing teams and agencies

• Proven track record of successful campaign launches and executions

• Expert working with marketing tools such as CRM platforms, Omniture, Salesforce etc.

• Ability to apply analysis to influence business decisions to drive performance

• Highly collaborative and the ability to work as part of a team

• Strong communication skills both written and verbal

• Ability to operate on both strategic and tactical levels, translating vision to execution.

BONUS POINTS IF YOU…

• Have outlet experience preferred, in-store/online

YES AGAIN? Then you’d be a great addition to the team! Please click the apply button to submit your application.

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.