Direct Support Program Supervisor

Florida MENTOR, a partner of The MENTOR Network provides services for adults with intellectual and developmental disabilities and medically complex needs.
OUR MISSION AND PERFORMANCE EXPECTATIONSThe MENTOR Network is a mission driven organization dedicated first and foremost to the children and adults we serve and support. The Network expects all employees to be mindful of this mission, and to perform their job to its fullest, and as stated in their job description. SUMMARYThe Program Supervisor is full time and considered a supervisor, non-exempt and paid hourly. The Program Supervisor, Redwood supervises a single program or unit within a program, typically supporting 4-8 individuals in residential settings or 10-15 individuals in periodic, vocational or day programs. Duties are split between the provision of direct support, professional or program activities and supervision. The Program Supervisor provides and over-see services or supports in residential, vocational or in-home settings. The Program Supervisor is responsible for supervising Direct Support Professionals. In addition, the Program Supervisor oversees the day-to-day operation of the program including delivery of supports, implementation of person-centered plans, health care, advocacy, customer engagement, regulatory compliance and when applicable, oversight of the physical environment. The Program Supervisor generally works 8 to 16 flexible hours per week in a supervisory capacity; and provides direct support for the remaining hours. The Program Supervisor works at the program location and is generally expected to visit each shift and all employees one time per month, including where supervising periodic or hourly services.
ESSENTIAL JOB FUNCTIONSTo perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below:
Services and Supports

• Works regularly scheduled shifts as a direct support professional (see DSP position description).
• Documents as required; reviews individual records, billing and other program documentation routinely for accuracy and completion on a daily basis; maintains confidentiality of individual and employee data; directs DSPs to assure accurate and complete records.
• Assists the Program Director in development of individual program plans; trains and monitors implementation of plans each day across all shifts.
• Attends and assists with routine progress meetings.
• Maintains licensing compliance for program services and supports; implements Network compliance plan; manages individual rights implementation.
• Management of Individuals’ Assets: When assigned, assures safety of individual’s funds and property; monitors spending and reconciles individual’s financial accounts monthly.
• Completes or assists DSPs in documenting incident reports; submits initial incident reports to the Program Director.
• Compiles or accumulates census or attendance information; reviews data and attests to accuracy; submits accurate data to the Program Director or appropriate billing authority.

Health Care

• Monitors health of persons being served; documents; communicates with medical professionals as appropriate; implements preventive strategies to limit illness and serious incidents; reviews and monitors documentation across all shifts.
• When applicable, schedules or assists in scheduling health care appointments; may accompany individuals to appointments; may assist with communication; documents visits; oversees follow through of orders; communicates results as appropriate with families, guardians, case managers, day programs or others.
• When applicable, accurately administers and documents delivery of medications and treatments; reviews all other medication documentation for accuracy and completeness, daily or weekly as required; reviews medication errors with employees; communicates medication changes and provides training across all shifts; maintains appropriate security of medications and supplies.
• Purchases and maintains medical supplies and equipment in consultation with program director; communicates with employees and may assist with training on proper use.
• With the exception of some in-home services, purchases or oversees purchasing of food and supplies in accordance with planned menus and individual choice or need; directs and monitors food service, consistent with individual plans.

Stakeholder Relations:

• Maintains productive and professional relations with individuals, families, case managers and other stakeholders.
• Implements Network Customer Service Standards; trains DSPs in delivery.

Personnel

• Assists with recruitment; interviews and hires direct support professionals with agreement of the Program Director.
• Populates and maintains schedule to assure that all shifts are covered, and overtime is minimized.
• Assists with onboarding and delivers orientation and ongoing training concerning the individuals served, program plans, policies, procedures and physical environment.
• Prepares and conducts annual evaluations for Direct Support Professionals, in consultation with the Program Director.
• Discipline and Termination: Coaches employees as needed, correcting or directing employee behavior where required; may remove employees in the event of emergency; may recommend and participate in decisions regarding termination; consults with the Program Director on all matters of discipline.
• Employee Safety: Responsible for employee safety and workers’ compensation within the program; implements and monitors compliance with safety standards.
• May assist with or lead monthly program meetings for direct support professionals; documents monthly meeting agenda and attendance.

Financial Management

• When applicable, purchases food and household supplies; purchases office supplies and minor equipment; reviews and attests company credit card statements and monthly invoices; directs employees as necessary; monitors and attests to cost effective, accurate and applicable spending.
• Reviews census, attendance information or other required documentation to assure accurate billing; monitors utilization between authorization and provision of services and supports.
• Monitors staffing hours for budgetary compliance.

Maintenance

• When applicable, test drives vehicle monthly; inspects vehicle lifts and seatbelts monthly; reports safety concerns immediately to supervisor or maintenance personnel; assures vehicle is washed and cleaned; trains staff in safe vehicle operation and safely transporting individuals; insures routine maintenance is performed.
• When applicable, schedules and monitors daily and seasonal housekeeping; monitors and implements strategies to assure neat, clean and safe environment; assists with age appropriate and esthetic decoration; oversees lawn and yard care.
• When applicable, makes or arranges for minor repairs; reports to and schedules repairs by maintenance personnel as required; monitors environmental safety; monitors water temperature, refrigerator and freezer temperature, and safety alarms and extinguishers on a monthly basis; replaces furnace filters monthly.
• Monitors wheel chairs, lifts and other safety equipment; sees that repairs are made promptly and correctly in the event of faulty equipment.

Other

• Performs other related duties and activities as required.

SUPERVISORY RESPONSIBILITIES

• Supervises the Direct Support Professionals

Minimum Knowledge and Skills required by the JobThe requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job:
Education and Experience:

• High School diploma or equivalent
• One year related work experience
• Must be 18 years or older.

Certificates, Licenses, and Registrations:

• Current driver's license, car registration and auto insurance if driving on the behalf of the Company or providing transportation to individuals receiving services.
• Other licensure or certification where required by regulatory authority.

Physical Requirements:

• Heavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

AMERICANS WITH DISABILITIES STATEMENTExternal and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodations to be determined on a case by case basis via the interactive process.
The MENTOR Network is a national network of local health and human services providers offering an array of quality, community-based services. At The MENTOR Network, our core values—Integrity, Respect, Inclusion & Growth—and the behaviors that define them, guide how we interact with each other and how we approach our work. As an organization of people serving people in 37 states, you’ll have opportunities from coast to coast.
Equal Opportunity Employer, including disability/vets