Dining Room Manager

Now is the time to join our team! Brightview Senior Living was just awarded our "Great Places to Work" certification for another year!

We are committed to providing a safe work environment for every position:

• Temperature screenings
• Monitoring associate and resident health
• PPE for associates that require it
• CDC directed protocols

Position Summary: Leads the staff in dining services to ensure a vibrant and safe dining experience for residents and guests and an efficient dining room operation; welcomes and seats diners to efficiently manage flow and balance server capacity.

How you will serve our residents and our community:

• Consistently and genuinely demonstrates the STARS principles of Service, Teamwork, Action, Reputation and Success in all activities and interactions.
• Attracts, retains, coaches, motivates and leads the dining server team; holds the team accountable for meeting mission, quality, safety and other performance standards.
• Monitors operation of the dining room and performance of the service team; provides coaching and direction as needed; escalates issues to senior manager as appropriate.
• Prepares schedules for dining servers, ensuring adequate staffing and appropriate distribution of assignments.
• Personally conducts or oversees the training and onboarding of new dining servers.
• Greets residents, families and guests upon arrival to the dining room; responds to inquiries and offers assistance as needed.
• Monitors available seating and staffing; escorts residents and guests to appropriate tables to ensure efficient distribution for the best possible service.
• Implements and monitors safety protocols in the dining room; sets a strong example and holds associates accountable for practicing a culture of safety.
• Monitors inventory of dining room supplies, ensuring that associates are exercising appropriate cost controls; assists in ordering and/or maintaining inventory.
• Monitors dining room to ensure the area is clean and in proper condition; notifies management of needed repairs and/or replacements and possible safety hazards.
• Oversees and assists with dining related programs such as special events, private parties, meal delivery, and guest dining.
• Assists in maintaining appropriate department records such as reports, files, time records, and schedules.
• Participates in and attends all in-service training and education programs as scheduled.
• Other duties as assigned.

Supervisory responsibilities:

Directly manages the dining servers. Carries out supervisory responsibilities in accordance with BVSL policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

With our residents in mind, the right candidate will have:

• Minimum of two years' dining server and/or hostess experience with one year of supervisory experience in a service environment. College degree in hospitality, culinary arts, or business discipline strongly preferred.
• Excellent interpersonal skills and demonstrated ability to connect and communicate effectively, in English, with diverse populations.
• Ability to lead and direct the work of others.
• Ability to organize and manage multiple priorities.
• Strong customer orientation to older adults.
• Positive attitude, enthusiasm and energy.
• Ability to effectively communicate in English