Dining Room Manager - 2021 Season

Overview: American Cruise Lines (ACL), the largest USA flagged cruise line in the United States, is looking to add Dining Room Managers to our shipboard team as we gear up for our 2021 season. ACL only operates within the USA. We have no more than 200 passenger vessels that create a one of a kind small ship experience. With newly constructed vessels being added to our fleet, we are now accepting applications for our shipboard management positions for our 2021 season!
The Dining Room Manager (DRM) supervises the daily restaurant and room service operations. The DRM is responsible for managing all dining room servers to ensure that all company service standards and procedures are followed consistently. Overall Dining Room guest satisfaction is each Dining Room Manager’s responsibility and a critical measure of success. The DRM determines training needs and implements the daily training plan. The DRM is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient.
The Dining Room Manager reports to the Hotel Manager.Responsibilities:

• Supervises the Dining Stewards during meal services, cocktail hour, tea service, room service, evening entertainment, and late night duties
• Managers service delivery to provide excellent service from first impression, greeting, speed of order taking, speed of service delivery, quality of service delivery, and last impression
• Provides timely delivery of food and beverage to guests
• Provides quality delivery of food served hot or cold
• Provides attentive service to guests
• Manages dining stewards’ schedule and approves over time
• Provides leadership and serve as role model for Dining Stewards
• Communicates and ensures delivery of all dietary requests, special requests, celebrations, anniversaries, birthdays, and other guest requirements
• Provides feedback and communication to Executive Chef on the quality of food
• Understands and demonstrates strong knowledge of American Cruise Lines’ dining service standards, work duties, and procedures
• Holds Dining Stewards accountable to American Cruise Lines’ standards
• Ensures safe food handling practices in accordance with FDA regulations and American Cruise Lines’ standards
• Plans and execute the daily training sessions based on service deficiencies observed, guest feedback, and the direction of the Training Department
• Provides continual on-the-job training to the Dining Stewards
• Assesses all phases of the dining experience, including pre and post meal processes
• Provides immediate and direct performance feedback to the Dining Stewards
• Monitors guest satisfaction during meal services and respond quickly to requests
• Identifies service problems; resolve immediately; and inform / request support from the Hotel Manager, as needed
• Oversees meal service and culinary expediting with special attention to food quality, presentation, service quality, and timeliness
• Collaborates with Executive Chef for meal services
• Oversees new Dining Stewards shipboard orientation
• Maintains proper food and hotel inventories
• Completes daily dining room inspection and generate cleaning and maintenance lists
• Strives to improve employee retention
• Participates in achieving weekly sales goals

Qualifications:

• Bachelor’s degree in Hospitality Management or related field
• Minimum 2 years management experience in a restaurant, banquet, or bar operation
• Strong organizational skills and excellent verbal and written communication skills (English)
• Available to travel and work a flexible schedule including long days for extended periods of time
• Proficiency in Microsoft Excel
• US Coast Guard regulated pre-employment drug test

Attributes for Success:

• Ability to motivate, train, and assess individual and team performance
• Superior time management
• Ability to manage and solve problems
• Sense of urgency in all passenger, crew, and home office requests
• Positive attitude and receptive to continuous performance feedback

Work Schedule:

• 7 Days per week while onboard the ship
• 4 to 6 weeks working and living onboard the ship
• 1 to 2 weeks shore leave vacation
• Accommodations and meals are provided onboard
• Roundtrip transportation is provided to the ship from a major airport near manager’s home