Digital Signage Technical Support Analyst

Position Description:

Qualifications

• 5+ years of experience supporting medium to large sized corporations.
• Excellent understanding of Windows 10 and MacOS required
• Experience with iOS, iPadOS, and Android mobile operating systems
• Strong Microsoft Office365 application suite usage skillset, including Teams, Visio, Sharepoint, and Outlook
• Working knowledge of HTML
• Experience with content distribution networks (HDMI over network)
• Detail oriented with ability to manage multiple projects and task management from intake to execution
• Understanding of Microsoft administrative tools including Active Directory, Azure Active Directory, Print Server, Remote Desktop Access, Intune
• You understand how the internet works and networking principals (i.e. TCP/IP, DNS, HTTP, TLS, Certificates, etc)
• Excellent communication and writing skills with the ability to explain complex topics in easy to understand and concise language
• Experience with Zoom, Webex, and other conferencing platforms in both a support role and administration
• Experience with hardware/software conferencing solutions like Zoom and Zoom Rooms, Teams
• Great problem-solving abilities, a curious nature, and a genuine interest in learning new technology
• Strong emotional intelligence: ability to intuit customer sentiment and match their tone to ensure you communicate in the method they’ll relate to most
• Exceptional ability to collaborate across multiple teams and represent technical details to different audiences
• Cable management skills to maintain organizes workstations, data closets, and conference rooms
• Troubleshooting multimedia equipment
• Experience supporting in person and web streaming events from AV perspective in corporate setting a plus
• Knowledge of audio-visual equipment including microphones, mixers, projectors, and codecs a plus
• Tableau or similar presentation/dashboard application is a plus
• After hours monitoring and support is required
• Ability to work after hours and weekends
• Travel required to branch offices for setup and maintenance
• Willingness to primarily work in the office in Mount Laurel, NJ

Responsibilities Include:

• Maintain high visibility, enterprise digital signage across all locations in a dynamic environment.
• Work directly with Senior management in our call centers and the Marketing team.
• Perform daily health checks on all equipment across the country.
• Provide recommendations on both hardware and software solutions.
• Provide technical support for troubleshooting and field technicians.
• Troubleshoot and repair hardware/software
• Help Desk ticketing software to manage service tickets and document support provided.
• Respond to phone, email and walk up notification of requests and issues.
• Manage audio/visual hardware in meeting areas
• Troubleshoot workstation connectivity
• Professional C suite/Executive level support
• Tablet and mobile device support
• Provide remote and onsite software and hardware maintenance and administration.
• Provide technical assistance and support for incoming queries and issues related to software and hardware
• Ability to work at a high level of independence, utilizing other resources with good judgment
• Coordinate activities with 3rd party vendors as needed
• Engage end users gathering requirements and user training as needed
• Ability to ascertain client technical requirements, define a project, create a project scope of work, develop detailed associated tasks and manage these to completion
• Maintain equipment inventory and organize AV areas and control rooms
• Updating user manuals and reference & troubleshooting guides related to supported environment
• Maintain relevant and current knowledge and be a leader within assigned technical field
• Prioritize work efforts and multi-task in a very fast-paced environment
• Adaptable to learn new technologies as needed
• High level of professionalism during interactions with customers and vendors
• Domestic travel up to 10%, regional and local travel up to 15% in personal vehicle
• Occasionally lift equipment up to 30 pounds due to emergency hardware failures and/or when immediate replacement is required
• Installation of various IT equipment including but not limited monitors, workstations, TVs, AV hardware

Education and/or Experience

• Bachelors in a related field or equivalent work experience
• Technical degree in area of computer science, info tech, AV or related field or work experience
• CTS Certification, CompTIA A+ certification a plus

Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing.

Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry’s largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm.

Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA.

If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further.

Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767

Equal Opportunity Employer- Minorities/Females/Disabled/Veterans