Digital Sales Specialist

Overview

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Shane Co. is now offering sign-on bonuses! Come join our remarkable team and we will pay YOU $500! Find out eligibility requirements from our Recruiting team.

The Digital Sales Specialist is responsible for delivering 5-star service through digital technology with a focus on selling our product and brand, resolving customer inquiries, and providing the best digital shopping experience in the jewelry industry. This position is directly responsible for sales volume and customer satisfaction.

Responsibilities

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• Manage incoming customer phone calls, emails and chats with a focus on superior customer service in two key areas:
  • Sales: Act as a jewelry consultant for customers by educating them on product, providing recommendations based on preferences, upselling add-on items and closing the sale via phone or chat
  • Customer service: Solve technical experience problems, answer store questions, address inquiries on our services, and handling order status inquiries. Look for opportunities to initiate sales conversations with each customer interaction
• Learn, utilize and strive to perfect Company sales methods, training and philosophies
• Become an expert in Shane Co. technology solutions including, but not limited to, website functionality, chat platform (internal and external), phone system, inventory management system, and others as necessary
• Understand common technical problems and successfully address them using basic solutions
• Collaborate with other eStore sales associates to problem solve for customers
• Provide customer feedback to management teams on common problems, experience opportunities, etc. that can be shared with cross-functional teams
• Comp shop at online competitors at least once per quarter and share experience with management team
• Maintain high standard of position accountabilities under minimal supervision
• Maintain high standard of work remotely or in office as business need requires
• Maintain or exceed Company standards for closing sales, productivity per hour, and any other measurement standards as directed by management
• Communicate issues or concerns through the appropriate chain of command
• Constantly strive for personal improvement and development by maintaining product knowledge, competitive information, Company marketing and sales philosophies, and industry and market conditions

Qualifications

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• 1-2 years of customer service experience required; retail sales experience preferred
• Have (or able to obtain) high speed internet and a quiet, distraction free environment if asked to work remotely
• Ability to use desktop/laptop computer system proficiently
• Excellent typing skills
• Familiarity with common website browsers including chrome, safari, and internet explorer
• Demonstrable understanding of internet browsing, competitive websites, and ShaneCo.com
• Ability to communicate accurately and clearly with both customers and internal partners via phone, chat and email.
• Excellent customer service skills.
• Effective problem solving skills, including ability to approach problems logically and calmly, while be solution-oriented

Work Environment

The primary environment for this role is an open office. Considerable business is conducted using the telephone and computer technology. This role is currently remote (virtual role) but is a member of the Home Office team on an ongoing basis and located there. Travel may be required to stores 5% of the time.

The salary range for this role is $18.00-24.00 per hour. The range describes the minimum to maximum likely rate for this job description in the state of Colorado. Individual pay will be determined based on skills and qualifications for the role. The salary range for this same position may be lower or higher in markets outside of Colorado.

Our company uses the position requirements to determine the pay benchmark for all roles. Please keep in mind the cost of labor varies from one geographic area to another, so pay ranges you see listed may be higher or lower in different markets. The listed pay range in this posting is specifically for the Denver, Colorado market.

Why Work for Shane Co.?

Shane Co. is a family owned business and everyone who works in our organization is part of the family. This family point of view is exactly why we want to take care of you AND your family.

As a leader in the jewelry industry for four generations and as the largest family-owned jeweler in the U.S., Shane Co. serves our customers with an unparalleled standard of excellence. Our associates get to share in our customers' milestone moments such as weddings, birthdays, anniversaries, and everything in between.

• We want driven and competitive people who help us satisfy our customers’ needs. In our stores, we do not sell on commission, we offer a competitive base rate and we bonus based on team performance.
• We focus on providing you a time off package that is very generous for the retail! It is important for us to be available when our customers need us, and since eCommerce is “open” 24/7, our store employees do work weekends and evenings. However, you accrue 3 weeks of vacation in your first year! In addition, you also earn 6 sick days per year. We are closed on 7 holidays (unlike most retailers), AND we pay you for one volunteer day per year! The longer you work with us, the more vacation time you earn.
• Unlike other companies who just offer low paying disability insurance to cover your major illness situations, we offer the ability to earn time off at FULL pay for the care of yourself or a family member! When your family needs you, we want you to be able to be there for them.
• We offer very competitive medical, dental and vision plans, as well as a 401 (k) plan with a company match, company paid life insurance, and flexible spending accounts for medical, daycare or mass transit commuting expense. We also offer a number of discounted voluntary benefits including long-term disability, life insurance for your dependents, pet insurance and even things like discounted travel and movie tickets!
• We have benefits focused on you AND any family member (Partner, children and even your parents!) including counseling, legal advice, assistance in finding appropriate medical specialists and even help in understanding medical bills!
• And, of course, we offer a generous discount in our stores or online for you AND your family members!

How We're Keeping You Safe

At Shane Co., we take the health of both our employees and customers very seriously. In light of the COVID-19 pandemic, we’ve gone above and beyond to implement new health and safety measures in all of our stores and offices. This includes:

?Installed Microbial Reduction System That Removes Viruses & Bacteria from Air & Surfaces

?Masks Available for Customers if Requested

?Enhanced Cleaning Measures

?Readily Available Hand Sanitizer