Digital Product Owner

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.

A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors. The Service Digital Solutions Product Area is hiring for a Product Owner responsible for our Knowledge Base & Search Capabilities. The right candidate will have experience in Product Management and leading a team through Product & Agile transformation. The right candidate will have knowledge of search and knowledge management capabilities to help set the strategy and vision for the value delivery of these capabilities for the firm. Responsibilities will include:

• The Product Owner serves as the individual accountable for one or more systems, or sub-components of highly complex product structures. They are responsible for providing thought leadership and driving a multi-disciplinary and cross-divisional product team to deliver value to internal and external customers of the Firm. .
• The role is accountable for the respective product's branch, associate & client experience that necessitates a systems thinking approach.
• This individual aligns strategy to execution through the development and maintenance of their product roadmap, outlining the body of work expected now, next, and into the future.
• This work includes management of system plans and supporting artifacts encompassing resource requirements, stakeholder solution requirements, dependencies, timelines, milestones, and success criteria as necessary to deliver on the promised business value.
• This individual additionally serves as the primary contact for issues and escalations related to their supported systems, providing as timely resolution as possible.
• This person will help mentor and develop associates to fulfill the product vision, providing input into the assessment and evaluation of the product team.
• This individual will additionally interact and align with adjacent product teams to ensure a consistent and cohesive progression of the department strategy.

• Bachelor’s degree in business administration, management information systems, computer science, or related field.
• Minimum 4+ years of experience within product or project enablement.
• Search & knowledge management experience preferred.
• Strong knowledge of financial services concepts, practices, and procedures, with emphasis on the Product.
• Exceptional communication and interpersonal skills.
• Detail orientation with strong analytical capabilities.
• Ability to overcome ambiguity and deliver results.
• Strong leadership skills with the ability to influence and direct work in a way that maximizes both personal and team efficiency.
• Teamwork / collaboration mindset with the ability to work with stakeholders throughout the organization and drive toward a decision.
• A robust understanding of full-cycle software development within an Agile framework.
• Product orientation with a strong sense of ownership.

• FORTUNE 2020 – Edward Jones was named No. 7 on the 2020 FORTUNE 100 Best Companies to Work For® list.
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• Edward Jones Ranked No. 6 of the 100 best workplaces for millennials by Great Place to Work and FORTUNE Magazine.
• 2020 Corporate Equality Index – Edward Jones joins the ranks of 680 major U.S businesses that received top marks in the HRC Foundations 18th Annual Scorecard on LBGTQ Workplace Equality
• Edward Jones named a top company for training, ranking No. 25 on Training magazine's 2020 Training Top 125 list – the highest ranking among the financial-services industry!
• Financial services firm Edward Jones has been named one of the 2019 Best Workplaces for Parents by Great Place to Work and FORTUNE magazine. The firm ranked No. 5 on the list of 50 companies, up two spots from last year.
  • The Best Workplaces for Parents list is one of a series of rankings by Great Place to Work and FORTUNE based on employee feedback from Great Place to Work-Certified™ organizations. Edward Jones ranked No. 7 on the FORTUNE 100 Best Companies to Work for in 2019 list, the firm’s 20th appearance on the list. The firm also was ranked the No. 1 Best Workplace in Financial Services & Insurance and the No. 6 Best Workplace for Millennials by Great Place to Work and FORTUNE.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.