Digital Loan Fulfillment Specialist

Employee Perks

• Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability / Tuition reimbursement / Affordable health insurance options)
• Competitive compensation with opportunities for annual raises and promotions
• Community focused culture that allows networking and involvement in Hampton Roads and Parts of North Carolina
• An employee-focused, diverse, and member relationship driven workplace environment

Job Overview
The Digital Loan Fulfillment Specialist is to assist members and potential members with their Credit Union needs over the telephone and via the internet; processes loan applications, explains services, sets up new accounts, responds to problems. Processes and funds all consumer loan applications, ensuring proper documentation.
Major Responsibilities

• Interviews members for all consumer lending products. Prepares loan application with proper documentation for loan officer review. Processes all loan applications via telephone and internet within a timely manner.
• Funds and disburses approved loans and ensures all stipulations are met. Assures loan documents are in compliance with policies and procedures. Opens new member accounts when necessary, and ensures proper documentation is received.
• Identifies cross-sell opportunities, including ancillary products, and cross-sells services to members.
• Process member requests to include due date changes, extensions, etc. Answers questions about products and services and resolves problems that are within their authority to resolve.
• Performs other related duties as assigned.

Position Requirements**

• A high school education or GED.
• One to three years of similar or related experience
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Posses a broad knowledge of departmental operations, policies, and procedures. Prior processing skills preferred, but not required.
• Excellent interpersonal skills to communicate effectively with members and employees both in person and over the telephone.
• Must be able to operate a PC and related equipment with average speed and accuracy. Microsoft Suite experience is desired.
• Physical qualifications include sitting at a workstation for extended periods of time and to be able to lift/carry up to 10 pounds.

EOE/AA/M/F/DISABILITY/VET
Human Resources will only contact qualified candidates upon receipt and review of your resume. No phone calls please.

Job Type: Full-time