Digital Customer Interactions Sourcing Lead

Description

Citizens Bank is currently in the process of delivering a transformed sourcing experience to the business. In the role as a Sourcing Commodity Lead, you will be armed with key spend data, forward looking market intelligence and a fully integrated source to pay process, enabling you to be a strong strategic partner with business line executives. This will help you drive shorter cycle times, increased market intelligence, higher level strategic discussions and increased savings opportunities.

The Sourcing Commodity Lead will report to the Sourcing Team Manager in Strategic Sourcing within Procurement. The Lead will drive cost savings initiatives for the assigned commodity and consider the total cost of ownership across the Bank. The successful candidate will partner with business owners to identify market and economic trend opportunities and execute against them to continually improve the value derived from third party relationships. The Sourcing Commodity Lead will exhibit strong business acumen and understanding of the financial services industry. The primary focus is to align with the business lines in a way that generates a positive impact to them achieving their business goals, while optimizing value to the overall organization.

Strong expertise in Digital Technoligies and Digital Marketing Platforms incliding Technology/Infrastructure/Consumer interactions Technology

Qualifications

Responsibilities will include:

• Assist in the development of commodity strategies to achieve cost savings and improve quality and service levels by identifying opportunities and sourcing strategies for strategic/complex negotiations.
• Oversee all spend activity for assigned commodity and determine proper action plan for all purchases that meet Procurement involve threshold.
• Join and potentially lead cross-functional teams to execute sourcing initiatives including the competitive bidding process and contract negotiations; Ability to negotiate, including contract red lining for all types of corporate transactions using an Agile contracting framework. Provide Category Procurement subject matter expertise for the associated business/function; Effectively work with functional and business groups as a trusted advisor to determine desired product/service specifications and projected demand when making recommended action plans.
• Maintain current with the industry supply base and industry trends with the objective to develop innovative solutions to complex problems.

Proactively identify improvement opportunities for assigned category areas and recommend key actions; Utilize analytical thinking and tools to identify new benefits generation; prioritize projects to ensure demonstrated impact to the business.

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Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.