Digital Commerce Transformation Principal

Primary Location: 3003 Summit Blvd, Atlanta, GA, USA

Division: Cox Automotive

Job Level: Director/Senior Director

Travel: Yes, 15 % of the Time

Schedule: Full-time

Shift: Day Job

Requisition Number: 202103331

Cox Automotive, a subsidiary of Cox Enterprises, is seeking a Digital Commerce Transformation Principal to join our team!

This position is remote/work from home. You need to reside in the Eastern or Central Time Zone.

The Digital Commerce Transformation Principal (DCTP) will be an automotive industry subject matter expert responsible for building the change management plans and activities needed for our clients success. They will work with our most strategic customers to create and execute a successful, holistic operational and marketing plan to support their eCommerce platform and strategy. This role will focus on the impact of changes on processes, systems, technology, roles, and org structure. This individual will work closely with the client team and CAI internal stakeholders to ensure the successful development, implementation, and adoption of change management plans. This includes defining and managing stakeholders, understanding areas of client resistance and how to mitigate and overcome, proactive adoption & realization metric identification, and proposing innovative training programs to ensure successful adoption when needed.

To be successful in this role, an ideal candidate would have a combination of automotive retail operations, change management, ecommerce, and client-facing consulting experience. He/she must also be able to advise on complex impacts to retail operations that directly contribute to the adoption and success of the client. They will need to quickly become a trusted advisor to the C-Suite of our clients

Cox Enterprises is a family-run operation that began nearly 120 years ago. As part of this great family business, we treat our team members and clients like theyre just that — family. This atmosphere has been instrumental to our success and has shaped our willingness to fuel epic innovation, drive unprecedented growth and deliver the mind-blowing, needle-moving, connected experience we promise.

Cox Automotive is transforming the way the world buys, sells and owns cars. Come join the transformation!

Primary Responsibilities and Essential Functions:

• Research and develop change management plans for successful launch of new clients
• Partner with internal project teams to manage the change implementation for key client initiatives to ensure successful adoption of the change by the target stakeholders.
• Develop and deliver comprehensive change strategy & implementation:
  • Identify clients strengths and challenges to create a tailored strategy for success
  • Lead client workshops to build a customized plan that addresses all aspects of change, including: identifying objections, communications, training, process optimization, role changes, incentives/objectives, support, etc.
  • Surface, understand and manage key dependencies and risks related to implementation of digital commerce clients
  • Partner with leads from Training, Sales, Product, Business Operations, Marketing, Support to ensure plans are in place, coordinated and aligned,
  • Present the strategy, roadmap, and change implementation plan to the executive sponsor/ management team for approval.
  • Hand off ownership of agreed upon plan to clients and project management teams to ensure plans are executed in accordance with the agreed strategy and timing
  • Dependency and risk/issue identification and mitigation
  • Creation of KPIs for successful adoption
  • Preparation and presentation of materials for internal meetings

What We Look For (Minimum Qualifications)

• BA/BS degree in related field and 7+ years of experience; or an equivalent combination of education and work-related experience.
• 10+ years working through complex client-facing initiatives
• 7+ years experience in automotive
  • Deep automotive retail knowledge
• 5+ years in-dealership experience, as a manager or above, is preferred
• Experience with eCommerce processes is preferred
• Strong analytical and creative problem-solving skills to achieve holistic, systemic solutions team player with excellent work habits and interpersonal skills
• Strong executive presence and ability to influence and shape strategy with clients and business leaders
• Adaptive, and able to flex with changing job requirements in fast-paced, start-up environment
• Experience leading and embedding change (inclusive of behavioral/mindset shifts) for an initiative
• Change management experience on cross functional initiatives
• Ability to create a sense of urgency and take a proactive, solutions-based approach
• Ability to influence senior leadership and navigate matrixed business structures
• Excellent interpersonal, verbal, and written communication skills
• Strong analytical skills to determine an organizations needs, risks to adoption and to determine mitigation plans and evaluate their effectiveness
• Ability to analyze complex/novel situations using existing tools and resources
• Ability to document a plan that captures decisions made and actions to be taken
• Excellent facilitation and communication skills
• Ability to iterate and develop work products as clients needs evolve
• Must be willing to travel to client sites, as well as other Cox Automotive locations as needed
• Travel varies, but will be approximately 20%
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.

#RemoteJob

So, are you ready to challenge today and transform tomorrow? Apply now.

Who We Are

About Cox Automotive

Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accomodations when requested by a qualified applicant or employee with disability, unless such accomodation would cause an undue harship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.